Territory Account Manager - Radiology

University Radiology•East Brunswick Township, NJ

2d•Hybrid

About The Position

University Radiology, the largest provider of subspecialty radiology and teleradiology services in NJ, is comprised of over 200 Board Certified radiologists with advanced U.S.-based training and expertise in all modalities and all subspecialty areas. In operation for more than 60 years, University Radiology staffs, manages and provides preliminary and final subspecialty interpretations and consultative support for hospitals, imaging centers and other medical facilities, and serves as the academic radiology faculty at Rutgers Robert Wood Johnson Medical School. Our physicians interpret over 2.1 million radiology procedures per year.

Requirements

5-10 years’ experience as a healthcare sales professional
Excellent customer service skills
Positive can-do attitude towards customers, coworkers, management & patients
Excellent written and verbal communication skills
Ability to recognize potential problems and provide fast solutions
Proficient computer skills in software such as MS Excel, Outlook, CRM, database manipulation and report generating.
Ability to maintain a working knowledge of current topics and trends in radiology
Strong ability to perform many tasks simultaneously
Well-groomed, outgoing, approachable and personable
Available and willing to travel within the tristate area
Own a reliable vehicle and possess a good driving record

Nice To Haves

Bachelor’s degree
Spanish speaking

Responsibilities

Supporting and executing the URG Marketing Plan as directed by the URG Director of Marketing and the Sales Team Manager.
Identifying opportunities to build demand for services while working with & growing relationships with individuals and organizations.
Increasing and maintaining referrals by developing relationships and documenting activities through the use of call reports, expense reports and/or the CRM database of existing and potential clients.
Identifying referrers’ and patient issues that need attention/resolution and acting as liaison between URG departments if necessary to resolve issues such as Clinical Operations, Scheduling, Billing etc.
Managing call list and showing ability to grow existing client list through scheduled appointments and “cold” calls on a routine basis.
Striving for 10 to 15 contacts per day with face to face contact being essential, aiming to talk to the physician or referral coordinator on each and every call.
Self-initiating all daily activities and organizing route lists to maximize productivity and minimize work downtime and travel times/distances.
Educating referring offices and promoting URG radiology services by utilizing all issued educational marketing material, while being sensitive to appropriateness and need for permissions.
Learning the needs of the customers by asking open ended questions to uncover reasons why they refer to us or not, and reporting findings to Sales Team Leader and Director of Marketing.
Initiating, scheduling and participating in luncheons, dinners and other events to network and build relationships with patients and the physician/medical community as a representative of URG.
Monitoring personal sales kit and promo items to make sure there are enough materials to service the physicians and staff.
Generating and analyzing Monthly Referral Reports for trends and monitoring who is referring and who is not, identifying specific action steps needed to be taken to increase volume, and proactively resolving potential issues.
Analyzing Monthly Referral reports for ROI, especially after lunches or special programs.
Identifying referring physicians that are not viewing our PACS images and reports online, registering the physician, setting their office up on PACS and training the physician and staff on how to use.
Determining customer needs for EMR connectivity and managing as appropriate.
Identifying potential opportunities to increase demand for URG services and discussing recommendations with Sales Manager.
Identifying competition in the area, documenting competitions’ strengths, weaknesses and capabilities, and reporting any competitive advantages they have in terms of referral process, pricing, positioning, advertising, promotion etc so that URG can adjust positioning as necessary.