Terrain Park Manager

Snowbasin Resort•Ogden Valley, UT

10d•Onsite

About The Position

The Terrain Park manager is responsible for the design, build, maintenance, innovation and operation of the resort’s terrain parks and mountain bike trails. While creating a progressive, exciting and challenging environment during both the winter and summer months, the Terrain Park manager provides leadership and direction to the “Rails & Trails” team.

Requirements

Experience managing terrain parks/bike trails in a ski resort or similar environment.
Strong knowledge of terrain park/bike trail design and construction.
Familiarity with snow groomers, heavy equipment, welders, chainsaws/brush saws, hand tools and PPE.
Proven ability to motivate employees around safety and drive engagement.
Exceptional interpersonal skills with the ability to remain calm in stressful situations.
Strong organizational, analytical, problem-solving and conflict resolution skills.
Aptitude for giving and receiving feedback in a positive manner.
Ability to pivot and embrace changes to operations when necessary.
High level of energy and enthusiasm for providing exceptional guest service.
Demonstrated management/supervisory experience required.
3+ years resort operations experience or equivalent combination of experience and training/education.
Advanced skiing/snowboarding/mountain biking skills.

Nice To Haves

Willingness to take a professional, innovative approach to creating the best possible riding experience.
Experience building features with metal, wood, snow and dirt.
Welding/fabricating experience preferred.
Ability to coach and problem solve in an effective manner while building and maintaining positive relationships.

Responsibilities

Lead and direct the efforts of the Rails & Trails team to positively impact the guest and employee experience; create a fun, collaborative environment focused on safety.
Recruit, hire and train staff; coordinate with team members to facilitate department activities and responsibilities.
Provide daily oversight and supervision of team members; ensure correct staffing across the department.
Support and coach team members to achieve desired outcomes.
Promote safety awareness throughout the department by developing, coordinating and implementing guest/employee focused safety programs; develop a comprehensive multi-year strategy to continue the resort’s journey towards safety excellence.
Conduct and document staff training related to safety and operations; ensure adherence to applicable safety standards and procedures.
Assist with the development and implementation of incident reduction and prevention strategies to minimize risk and liability exposure; ensure required signage and terrain markings are current and displayed appropriately.
Prepare and maintain administrative and operational reports and records; ensure accuracy and timeliness of checklists, logs, employee/guest incident reports and other documentation.
Establish strong working relationships/partnerships across all resort operations.
Enact general emergency procedures; coordinate and respond to emergencies as needed.
Develop and adhere to the department budget.
Provide direct support to the Mountain Operations team and other duties as assigned.