Terrain Assistant Manager

Terrain•Los Angeles, CA

10d•$26 - $28•Onsite

About The Position

An Assistant Manager supports the service, selling, and business operations to achieve an engaging and inspiring environment. This includes collaborating with others on operational and visual needs as well as prioritizing development of the associate team.

Requirements

2+ years leadership experience
Knowledge of home décor trends & gardening
Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
Eagerness to learn and grow within the organization

Nice To Haves

Terrain brand fan

Responsibilities

Leads by example in cultivating Terrain’s four promises: to welcome, to inspire, to inform and to appreciate our customer
Shares product knowledge, new arrivals, and current trends to inform the customer and inspire their indoor and outdoor spaces
Collaborates with the leadership team and Artisans on the creation of an engaging visual experience that appeals to the customer
Utilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni services
Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones
Seeks out knowledge to become a product and vendor expert; plans and executes meetings that are collaborative, educational, and elevate employee confidence in servicing the customer
Supports in recruiting, hiring, and retaining top talent to build bench on the team
Provides timely and specific employee feedback to create a culture of action and accountability; prioritizes new hire onboarding and development to protect the employee experience
Leads daily operating processes such as opening and closing procedures, omni and shipment processes, and helping with facilities or IT issues
Assists in visual needs including store cleanliness, product display standards, stock level maintenance, visual merchandising updates, promotional signage, and markdown execution
Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
Contributes to an inclusive and people-first philosophy; engages with employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
Checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback
Provides insights related to the customer and employee experience and communicates feedback to the Shop or Store Manager