Terrace Grille Host - Bar Harbor Inn and Spa

Witham Family Hotels•Bar Harbor, ME

3d•Onsite

About The Position

Are you a friendly and organized individual who enjoys creating welcoming first impressions? The Bar Harbor Inn and Spa is seeking a Terrace Grille Host to join our team for the season, where you’ll be the first point of contact for guests dining in one of the most beautiful waterfront settings in Maine. In this role, you’ll help set the tone for an exceptional dining experience by greeting guests, managing reservations and waitlists, and coordinating seating flow. If you thrive in a fast-paced environment, enjoy interacting with people, and take pride in providing outstanding hospitality, we’d love to have you on our team. At Witham Family Hotels, we are dedicated to creating unforgettable experiences for our guests while fostering a family-like environment for our team. Proudly recognized as one of the Best Places to Work in Maine since 2022 and an Inclusive Workplace, we uphold our core values of kindness, respect, inclusion, empowerment, excellence, integrity, and family. We are an equal opportunity employer, and we believe our strength lies in our differences.

Requirements

Previous host or customer service experience preferred, but not required
Strong communication and interpersonal skills
Ability to stay organized and multitask in a fast-paced environment
Friendly, outgoing, and professional demeanor
Strong attention to detail and problem-solving skills
Ability to remain calm under pressure and handle high-volume service
Team-oriented mindset with a willingness to support others
Ability to stand for extended periods

Responsibilities

Greet guests warmly and create a welcoming first impression
Manage reservations, waitlists, and table assignments efficiently
Coordinate seating to ensure smooth service flow between front and back of house
Communicate wait times clearly and accurately to guests
Assist servers and management with guest needs and special requests
Maintain cleanliness and organization of the host stand and entrance area
Monitor dining room activity and adjust seating plans as needed
Provide exceptional customer service and handle guest concerns professionally

Benefits

Paid Personal Leave (PPL): Earn 1 hour for every 40 hours worked during the calendar year
Teladoc Virtual Care: Access medical experts 24/7 for a $30 monthly charge, with $0 copay. Family members may be added for an additional cost
Dental and Vision Insurance: Our dental plan is amazing—it’s a gem. You get up to 4 cleanings a year and more. We pay 80% of the cost. We also now offer a vision insurance plan
End of Season Bonus
Heating savings program: In partnership with Irving and Dead River—save on heating oil and propane
Core Values Program: Earn points for branded swag
Referral Bonus: Up to $1,000 per new full-time employee you refer
Discounts: Hotel stays, dining, and spa services at our properties and selected New England Inns & Resorts collection hotels
Employee Recognition Programs
Employee Assistance Program (EAP): Free and anonymous counseling services
Employee Relief Fund: Financial support for unexpected situations, mostly funded by our awesome teammates
Annual Flu Shot Clinic
Witham Family Hotels Gala: An annual event that recognizes YOU
Community Giving: The Witham Family Hotels Charitable Fund has donated over a million dollars to local organizations