Terminal / Store Manager

Dufry Careers•Detroit, MI

9d•Onsite

About The Position

As a Terminal Manager, you are responsible for managing the stores within the terminal consistent with the short- and long-term interests of the company, its employees, and its customers, ensuring the highest level of customer service possible. This role is located at the Detroit Metro Airport.

Requirements

At least 2 years of previous management experience in a luxury retail setting.
Strong leadership skills with demonstrated ability to build effective teams and motivate employees.
Knowledge of effective merchandise presentation standards.
Understanding of Travel Retail concepts.
Experience with MS Office Programs.

Responsibilities

Ensure the provision of the highest level of customer service possible, promoting quality customer service among staff by acting as a positive role model.
Hire people who are passionate about our products and philosophy and maintain employee attitude and morale by recognizing outstanding performance & service and by motivating & developing staff.
Maintain staff levels that allow for the best possible customer service.
Carry out Supervisor performance evaluations and goal assessments and supports Supervisors for staff evaluations.
Organize and lead meetings with Shift Supervisors to ensure appropriate communication.
Ensures Supervisors are verifying staff positioning during the shift according to the shop activity and priorities.
Prepare work schedules to ensure the stores goals will be met through appropriate planning & organization.
Review sales by store, category and brand, compared to previous sales and budget.
Ensure that daily sales are being tracked by the Shift Supervisors and Sales Associates.
Analyze if any issue in the terminal/store might be affecting the weekly sales and take corrective actions if needed.
Review inventory cycle count plans for the stores, ensuring appropriate execution.
Identify any replenishment issues and take necessary action to correct them.
Ensures the store is in compliance with all Airport, Provincial and Federal laws/ regulations.
Manages the team to improve customer experience through excellent operation standards.
Manages marketing strategy, working with General Manager and Supervisory team, including price changes, merchandising standards, TSRP and promotional changeovers.
In conjunction with the General Manager, formulate the fiscal revenue, expense and profit goals as well as the inventory levels for the stores.
Ensure that goals will be met through appropriate planning and organization of staff, inventory and expenses and ensuring that staff are aware of sales goals.
Performs all other responsibilities as directed by the business or leadership team.