Terminal Services Coordinator

Connecticut Airport Authority•Windsor Locks, CT

5d•$85,183 - $106,479•Onsite

About The Position

As a member of the Connecticut Airport Authority’s Customer Experience and Terminal Services team, the Terminal Services Coordinator assists with the direction of terminal operations at Bradley International Airport. These activities include but are not limited to the inspection of the Airport terminal and property, monitoring passenger activity, and coordinating and organizing all functions and responsibilities associated with terminal operations. Works on an interdepartmental basis with managers and staff to assist in the achievement of established organizational goals.

Requirements

Considerable interpersonal skills and the ability to interact with and coordinate with airport partners including airlines, consultants and contractors, tenants, lessees, businesses, state, federal, regional and local official and other departments within the CAA.
Knowledge of relevant State and Federal laws, statutes, and regulations.
Considerable planning and project managements skills.
Considerable knowledge of and ability to apply management principles and techniques.
Excellent oral and written communication skills, able to work well with others.
Ability to multi-task effectively and work in a fast-paced environment.
Exceptional customer service skills.
Ability to assume responsibilities in the absence of the department’s Senior Manager.
Must be able to successfully undergo a thorough background and security screening, including pre-employment drug testing, being fingerprinted, and to maintain required security clearance during the duration of employment.
Three (3) years of related work experience in an airport setting or similar environment having experience in airport operations, customer service, or airline operations required.
Considerable knowledge of the practices and techniques used in passenger and airline facilitation, processing, and support systems, customer service, airport and airline operations, and irregular operations at an airport.

Nice To Haves

Bilingual in English and Spanish preferred.
Bachelor’s degree from an accredited college or university in Aviation, Business, Hospitality, Transportation or related field preferred.
Knowledge and experience in ADA, Title VI, and/or ACDBE program administration and compliance preferred.

Responsibilities

Assists and coordinates the day-to-day terminal operational activities at Bradley International Airport.
Perform inspections of business partner operations to ensure compliance (facility ADA) with contractual (pricing audits) and operational requirements.
Assists with passenger flow and queue management associated with the security checkpoint operation.
Develop and nurture positive working relationships across all business partners and maintain effective communication.
Responsible for providing customer service excellence through daily operational monitoring and issue resolution.
Coordinate and actively engage in customer-facing events.
Assists with the coordination and responsibilities associated with the CAA’s Title VI Program, ADA Program, and ACDBE Program.
Assists with the coordination and responsibilities of the BDL Art and Music programs.
Ensures preparedness of airport to respond to emergency situations.
Assist in monitoring passenger activity, general appearance, cleanliness, and functionality of airport facilities.
Prepare reports, spreadsheets and correspondence related to terminal operations and customer service.
Recommend and undertake initiatives for operational and customer service improvements and efficiencies.
Support and facilitate third party contractors and service providers.
Performs related duties as may be required to successfully foster the activities of the CAA and to contribute to its overall success.