Terminal Operations Superintendent

BC Ferries•Comox, BC

6d•CA$125,400 - CA$156,800•Onsite

About The Position

BC Ferries is seeking a collaborative and strategic leader to join our team as Terminal Operations Superintendent. In this senior leadership role, you will provide direction and oversight for terminal operations throughout the Nanaimo and North Coast regions, supporting the safe, reliable, and efficient delivery of service across some of British Columbia's most diverse coastal communities. From the busy terminals serving Vancouver Island to the unique and remote communities of the North Coast, this position offers the opportunity to make a meaningful impact on the transportation network that connects people, goods, and communities throughout coastal British Columbia.

Requirements

Bachelor’s Degree in Business Administration, Operations Management, Safety Management, Environmental Science, Logistics, or a related field
An equivalent combination of education and experience may be considered
Minimum of 7-10 years of experience in terminal operations, transportation, safety management, environmental compliance, or a related field, including leadership or supervisory experience
Strong knowledge of terminal operations, Safety Management Systems, Dangerous Goods requirements, emergency response, regulatory compliance, and safety, security, and environmental standards
Demonstrated experience in strategic planning, operational performance management, staffing support, policy administration, audits, inspections, and continuous improvement initiatives
Strong leadership, decision-making, communication, organizational, problem-solving, analytical, and stakeholder management skills in a complex, fast-paced operational environment
Proficiency with Microsoft Office applications and relevant safety, operational, or reporting systems
Ability to balance strategic priorities with day-to-day operational needs while assessing safety trends, performance data, risk indicators, and operational improvement opportunities
Collaborative approach with the ability to work effectively across departments, regulatory partners, and terminal teams, while supporting consistent, high-quality customer service delivery
Proactive approach to risk management, compliance, accountability, coaching, and continuous improvement

Responsibilities

Provide leadership, coaching, and support to Regional Managers, Terminal Managers, and terminal teams to ensure consistent execution of operational standards
Assist the Director, Terminal Operations in setting strategic direction, developing operational plans, and aligning terminal activities with organizational goals
Plan, develop, and implement strategies to meet performance targets, budget expectations, service requirements, and operational deadlines
Support the development of multi-year business plans, key performance indicators, terminal master plans, and operational strategies
Oversee and support the effective implementation of the Safety Management System within terminal operations
Monitor injury trends, assess root causes, and develop data-informed strategies to reduce risk and improve safety performance
Participate in safety, security, and environmental consultations, ensuring operational concerns are addressed and regulatory requirements are met
Promote a proactive safety culture by supporting hazard reporting, corrective actions, preventative measures, and continuous improvement
In collaboration with the Operations and Security Centre, support and lead terminal response during emergencies to safeguard people, assets, operations, and the environment
Oversee emergency preparedness activities and ensure terminal teams are trained and prepared to respond effectively
Identify opportunities to improve utilization of land-based assets, including staffing, facilities, equipment, and terminal infrastructure
Support capital projects and terminal master planning by providing operational input and ensuring future needs are considered
Liaise with corporate departments and functional teams to align operational goals, staffing strategies, performance expectations, and service delivery requirements
Work with People Experience, Recruitment, and Scheduling Services to support strategic staffing practices and ensure operational demands are met
Support hiring, employee development, performance planning, coaching, and accountability for management-level staff as required
Model and promote excellence in customer service, support resolution of escalated customer concerns, and identify opportunities to improve the customer experience