Terminal Operations Specialist

Metropolitan Knoxville Airport Authority•Alcoa, TN

7d•$52,298 - $67,987•Onsite

About The Position

The Metropolitan Knoxville Airport Authority is seeking a detail-oriented and customer-focused Terminal Operations Specialist to ensure the safe, efficient flow of passengers through the airport terminal while delivering an exceptional travel experience. In this role, you will monitor terminal operations, coordinate closely with airlines and stakeholders, resolve scheduling conflicts, and respond to irregular operations such as weather events or emergencies. This is a dynamic position ideal for someone who thrives in a fast-paced, operational environment and enjoys problem-solving in real time. Work on weekends is expected, and overtime may be required.

Requirements

Bachelor’s Degree with 0 to 1 year of related experience OR Associate's Degree with 1 to 3 years of related experience
Valid TN Driver’s License required
Strong understanding of airport operations, including industry standards, airline procedures, and the use of airport resource and maintenance management systems
Familiarity with IATA/ICAO codes and Microsoft Office applications
Excellent communication and customer service skills, with the ability to interact effectively with a wide range of stakeholders
Strong analytical thinking, sound judgment, and the ability to make timely decisions in a fast-paced, constantly changing environment
Adaptable, highly organized, and capable of managing multiple priorities simultaneously while maintaining attention to detail
Strong problem-solving and conflict resolution skills
Ability to work both independently and collaboratively
Ability to build positive working relationships through professionalism, tact, and diplomacy
Applicants must be currently authorized to work in the United States on a long-term basis.

Nice To Haves

(AAAE) Airport Certified Employee (ACE) - Operations certification preferred (or ability to obtain within two years).

Responsibilities

Performs daily inspections of the Terminal, including ticketing, baggage claim, concourse, airport Common Use systems and supplies; documents discrepancies and follow up on issues.
Reviews advanced flight schedules and aligns resource allocations for air carriers, coordinating with airlines and ground handlers to optimize airport resources, and resolving potential gate scheduling conflicts in accordance with lease agreements and deadlines.
Effectively communicates with various airport tenants to maintain operational continuity during irregular operations including aircraft emergencies, ramp congestion, diversions, terminal construction and severe weather.
Troubleshoots errors and issues related to Common Use equipment, baggage handling systems, and other critical Terminal systems and equipment.
Investigates and documents incidents related to general liabilities in the Terminal.
Uses and administers various computer-based systems to coordinate and communicate with airfield users, tenants, federal agencies, and MKAA departments.
Develops aircraft parking plans as it relates to remote and overnight parking, aircraft deicing operations, and support for irregular operations.
Creates, modifies, and provides statistical reports on the utilization rates, downtime of the airport resources, and forecasting for peak travel periods.
Monitors passenger movement and implements crowd control measures, as necessary.
Makes time-sensitive, critical decisions with limited information in order to resolve operational conflict.
Establishes and maintains effective working relationships with airline support staff and fellow employees.
Handles multiple assignments with frequent interruptions and changes of priority.
Other duties as assigned.