Terminal Operations Coordinator

Memphis-Shelby County Airport Authority • Greendale, WI

2d • Onsite

About The Position

Under moderate supervision, responsible for ensuring safety, security, and operational efficiency of passenger movement throughout the terminal at Memphis International Airport. This role involves communicating effectively with customers, tenants, airport employees, and other staff members. The coordinator works closely with TSA and airline partners to ensure the safe and efficient movement of passengers through security checkpoints. They will stand post in terminal areas, providing direction and assistance to the traveling public, airline employees, and tenants, and will manage crowds and address passenger needs by coordinating with various stakeholders. The position requires shift work, including weekends and holidays, and may involve holdovers and recalls for emergencies. Routine inspections of terminal facilities are conducted to identify operational issues, security concerns, hazards, and customer service needs, with coordination for resolution. The role operates in a fast-paced environment, engaging with travelers, stakeholders, and volunteers, and requires completing daily reports and maintaining punctual attendance.

Requirements

• Associate's degree or equivalent combination of experience and training.
• Valid driver's license.
• Three (3) years of customer service experience or airport experience.
• Knowledge of landside / terminal operations including components of the total passenger experience.
• Excellent customer service and human relations skills including ability to build effective and productive relationships with internal and external stakeholders.
• Excellent written and verbal communication.
• Excellent organization, prioritization, and time management skills.
• Ability to identify and understand issues and problems and use effective approaches to develop appropriate solutions.
• Ability to present ideas effectively to an individual or group.
• Ability to interact with others in a way that inspires trust, confidence, and integrity.

Responsibilities

• Communicates effectively and exchanges information in a professional and positive manner with customers, tenants, airport employees and other staff members.
• Works extensively with TSA and airline partners on a daily basis to ensure the safe and efficient movement of passengers through the airport’s security checkpoints.
• Stands post along alternate pathways inside terminal areas, providing direction and assistance to the traveling public, airline employees and tenants.
• Provides effective and courteous crowd management in terminal areas, when necessary.
• Provides information and facilitates solutions to passengers’ needs by coordinating with various stakeholders.
• Monitors and performs routine inspections of terminal facilities to identify operational issues, airport security concerns, hazards and customer service needs and coordinates with appropriate department for resolution.
• Works in a fast-paced environment while taking time to proactively engage with travelers, stakeholders and volunteers.
• Completes daily report outlining pertinent information of shift activity.
• Fulfills essential job responsibilities by providing regular, punctual, and consistent attendance. Maintains a reliable schedule to support team dynamics and ensure operational efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree