Terminal Manager

Lanter Delivery Systems LLC•Windsor Locks, CT

6d•Hybrid

About The Position

The Terminal Manager oversees dock operations to ensure all incoming and outgoing freight is processed on-time and error free while monitoring compliance with safety standards. Lanter Delivery Systems is a national logistics company and a leader in overnight, unattended delivery of auto, agricultural and industrial parts from their customer's distribution centers to dealer locations. The ideal candidate will embody our company's Non-Negotiables: Walk in Humble Confidence, Be Open, Honest and Respectful, Be Fearless, We are One Team, Delivery on Commitments, We have a Passion to Serve, We put Safety First, and We Strive for Operational Excellence.

Requirements

Proven success in warehouse management.
Ability to operate a forklift effectively.
Strong knowledge of all Microsoft Office programs.
Strong written, verbal, and listening communication skills.
Team and leadership focused.
Strong problem-solving skills.
Excellent time management skills with an ability to prioritize tasks, set goals, and delegate as needed.
Highly organized with a focus on details.

Responsibilities

Display a positive attitude and provide courteous, friendly service to all internal team members and external clients by responding promptly and efficiently to inquiries, requests, and complaints.
Demonstrate knowledge and understanding of Lanter Delivery Systems Non-Negotiables and apply the concepts daily.
Coach, motivate, and empower team members and co-workers to perform to the best of their abilities and continuously develop in their assigned tasks and duties ensuring procedures and policies are being followed. Coach team members as needed, praising, and reinforcing positive behaviors to encourage repeat performance as well as redirecting behaviors to stop negative performance. Document interactions in a timely manner.
Have regular one-on-one conversations with each direct report, discussing overall performance as well as team members goals. Provide training and support as needed to ensure continued growth.
Assist with hiring, onboarding, training, and development of team members, ensuring they have the tools and resources needed to be successful.
Ensure carrier partners are meeting expectations by picking up and delivering freight on time and error free according to customer specifications.
Lead and manage continuous improvement projects.
Generate daily customer reports.
Communicate with transportation companies.
Ensure effective and safe use of all warehouse equipment with training, manuals, and proper safety measures.
Maintain documentation and keep accurate records of warehouse activities.
Maintain awareness and knowledge of the condition and location of vehicles.
Audit and report inventory while recommending which items to order and restock.
Set warehouse and team goals with executive management and other team leads.
Monitor workplace performance and lead training initiatives to improve individual and team effectiveness.
Keep up to date on the latest federal and state safety regulations.
Protect company assets and confidential information in accordance with company policies and procedures, including but not limited to client, team member, and proprietary company information.