SR Terminal Manager
About The Position
Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset-based and asset-light transportation solutions across North America. Through experienced leadership, innovative technology, and operational excellence, Universal Dedicated delivers customized transportation and logistics solutions that help customers improve efficiency, service, and performance. This position is based in Lake Orion, Michigan, supporting transportation operations for General Motors. We are seeking an experienced Terminal Manager to lead all aspects of daily transportation operations, including driver management, customer relations, safety, compliance, service performance, and financial results. The Terminal Manager will be responsible for ensuring operational excellence while maintaining strong relationships with both internal stakeholders and customer leadership.
Requirements
- 5+ years of leadership experience in transportation, logistics, supply chain, or fleet operations
- Previous experience managing drivers, dispatch teams, supervisors, and operational staff
- Strong understanding of DOT regulations, transportation operations, fleet management, and customer service requirements
- Proven ability to manage customer relationships and drive operational performance
- Strong communication, leadership, problem-solving, and decision-making skills
- Experience managing budgets, labor costs, and operational metrics
- Ability to operate effectively in a fast-paced, customer-driven environment
- Proficiency with Microsoft Office and transportation management systems
- Valid driver's license required
Nice To Haves
- Experience supporting dedicated transportation or automotive operations preferred
- Bachelor's degree preferred but not required
Responsibilities
- Provide overall leadership and direction for terminal operations supporting General Motors
- Manage drivers, dispatchers, supervisors, and administrative personnel across multiple shifts
- Ensure all customer service, delivery, and operational performance expectations are consistently achieved
- Oversee daily transportation planning, dispatch operations, route management, and fleet utilization
- Maintain strong working relationships with General Motors leadership and customer representatives
- Lead employee development, performance management, coaching, and succession planning efforts
- Ensure compliance with DOT regulations, company policies, safety standards, and customer requirements
- Monitor key performance indicators (KPIs) related to service, safety, productivity, retention, and cost control
- Manage terminal budgets, labor costs, overtime, maintenance expenses, and operating performance
- Investigate and resolve service failures, customer concerns, accidents, and operational issues
- Support recruiting, hiring, onboarding, and staffing initiatives to meet operational demands
- Drive continuous improvement initiatives focused on efficiency, customer satisfaction, and operational excellence
- Maintain accountability for fleet performance, driver compliance, vehicle utilization, and service execution
- Foster a positive culture focused on safety, accountability, teamwork, and customer service
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
