Terminal Manager

METROPOLITAN WAREHOUSE AND DELIVERY•Mount Pleasant, SC

7h•Onsite

About The Position

We are the growing leader in the furniture delivery industry. With multiple locations throughout the country, our goal is simple: To provide our clients and customers a 5 Star Delivery Experience. We are proud of our experienced, dedicated, and professional staff and as our rapid company growth continues we require that we constantly add motivated, enthusiastic individuals committed to providing the same exceptional customer service that is the hallmark of our success. Our mission is to ensure memories are delivered one piece of furniture at a time, on time, every time. We are looking for individuals experienced in logistics and transportation to add to our team who will contribute to achieving our mission.

Requirements

3-5 years of relevant distribution management/leadership experience
Minimum of 3 years of Final Mile/Last Mile delivery management experience
Minimum of 3 years of experience managing freight flow
Experience managing, recruiting, and working with independent contractors
Strong ability to communicate effectively (written & verbal), with excellent interpersonal and customer relations skills
Highly organized and process orientated
Experience working with furniture preferred
Ability to multi-task effectively
Ability to lead large groups of individuals in a high-pressure, fast-paced environment
Highly proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.)
Warehouse Management System (WMS) experience
Basic quantitative/financial analysis skills
Exemplifies strong ownership over projects from start to finish
Cross-functional collaboration

Responsibilities

Guide and direct hourly associates to meet or exceed operational goals. Monitor performance and provide coaching, mentoring, and employees development.
Manage, direct, and recruit independent contractors
Focus on Independent Contractor Partnerships (Profitability & Compliance)
Leverage Key Performance Indicators (KPIs) to make ongoing improvements and enhancements.
Take ownership of hub inbound and outbound operations including: Staging, deluxing, repairing, returns and claims. Ensure audits take place for all orders for following days deliveries
Accountable for maintaining on-time shipments, people utilization and damage. Provide periodic reports and ensure accurate communication to all employees
Communicate policies to associates and act as the primary information source for the team. Maintain compliance, operational consistency and take corrective action when needed
Ensure world class service for internal/external customers
Maintain health and safety standards as well as promote a positive health and safety culture within the organization
Weekly ride behinds in field with teams to ensure client satisfaction and training
Actively route monitor teams from the road
Direct and oversee job assignments. Plan daily, weekly, monthly, and peak season labor schedules.
Achieve financial plans and budget objectives
Actively promote and live Metropolitan’s mission, vision, company values and leadership principles