LTL Central Canada - Terminal Manager

The Erb Group•Vaudreuil-Dorion, QC

1d•CA$35 - CA$40•Onsite

About The Position

The Terminal Manager is responsible for ensuring the efficient movement of freight while adhering to safety and service standards. This role involves developing, managing, monitoring, and overseeing all aspects of terminal operations, including expenses, hiring, dismissals, annual performance appraisals, employee orientation and training, grievances, Occupational Health and Safety, WSIB, CNESST, security, freight movement, route planning, delivery schedules, customer complaints, payroll, equipment, and facility maintenance. The manager must ensure terminal compliance with Health and Safety Legislation and maintain operations in alignment with the company's Mission Statement, emphasizing customer service and contributing to Erb Transport Limited's profitability. Key decisions regarding terminal operations will be made by this role. Collaboration with department and division management is expected to streamline processes. The manager will also oversee terminal budgets and capital expenditures (CapEx), communicate with various dispatch teams and other terminal managers to resolve major issues, and recommend changes and identify problem areas by analyzing lanes, profitability, delivery schedules, and terminal costs. Developing and maintaining Key Performance Indicators (KPIs) to assess shift and departmental performance, and implementing changes to gain efficiencies is also a key responsibility. Collaboration with the Sales department on new business ventures, providing advisory support for new projects, and overseeing the maintenance and operation of all equipment, including power units, trailers, and dock handling equipment, are also part of the role. The manager will manage the training and orientation of all employees, plan, monitor, and maintain employee schedules, including time off, vacations, and overtime, and provide coverage for employees as needed. Approving purchase orders within the maximum signing authority and directing them to Head Office for payment, investigating accidents and claims as necessary, and ensuring all supervisory and managerial staff foster a positive and respectful work environment are also key duties. The Terminal Manager will serve as a member of the Employee Representatives to Management committee and perform all other duties as required.

Requirements

Positive attitude with proven management and leadership abilities.
Excellent verbal and written communication skills, capable of providing praise and constructive criticism diplomatically.
Ability to teach and direct employees effectively.
Strong decision-making abilities, following company policies and procedures.
Ability to remain calm during demanding situations.
Proficiency with MS Office Suite required, experience with HCM and Dispatch systems preferred.
Knowledge of costing, expenses, budgeting, and profitability reporting.
Strong organizational and time management skills.

Nice To Haves

Proficiency in both French and English preferred.
Comprehensive understanding of terminal operations an asset.

Responsibilities

Develop, manage, monitor, and oversee all aspects of terminal operations, including expenses, hiring, dismissals, annual performance appraisals, employee orientation and training, grievances, Occupational Health and Safety, WSIB, CNESST, security, freight movement, route planning, delivery schedules, customer complaints, payroll, equipment, and facility maintenance.
Ensure terminal compliance with Health and Safety Legislation.
Maintain terminal operations in alignment with the company's Mission Statement, emphasizing customer service and contributing to Erb Transport Limited's profitability.
Make key decisions regarding terminal operations.
Collaborate with department and division management on a regular basis to streamline processes.
Ensure that the terminal, wash bay, and maintenance shop meet acceptable standards.
Oversee terminal budgets and capital expenditures (CapEx).
Communicate with Regional Dispatch, Linehaul, US Dispatch, and other terminal managers to resolve major issues.
Recommend changes and identify problem areas.
Analyse lanes, profitability, delivery schedules, and terminal costs.
Develop and maintain Key Performance Indicators (KPIs) to assess shift and departmental performance, implementing changes to gain efficiencies.
Collaborate with the Sales department on new business ventures, providing advisory support for new projects.
Oversee the maintenance and operation of all equipment, including power units, trailers, and dock handling equipment.
Manage the training and orientation of all employees.
Plan, monitor, and maintain employee schedules, including time off, vacations, and overtime.
Provide coverage for employees as needed.
Approve purchase orders within the maximum signing authority and direct to Head Office for payment.
Investigate accidents and claims as necessary.
Ensure all supervisory and managerial staff foster a positive and respectful work environment.
Serve as a member of the Employee Representatives to Management committee.
Perform all other duties as required.

Benefits

Benefits available from day 1
Company paid health insurance plans (health, prescription, dental and vision)
Company paid group life insurance
Long-term disability insurance
Employee & Family Assistance Program (EFAP)
Enjoy $1600 in massage therapy benefits
TFSA and RRSP savings plans with company match contributions (available after 3 months)
Profit-sharing opportunity
Referral bonus program
Safety shoe voucher
Uniform and annual tool allowance for apprentice and mechanic technicians
Corporate discounts with Josslin Insurance and Goodlife Fitness
Educational assistance up to 50%, with specific training required by The Erb Group paid in full
Career advancement opportunities
Community and philanthropy opportunities
Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)