Terminal Generalist - US

TOTE Resources LLC•Jacksonville, FL

6h•Onsite

About The Position

Accountable for accurate documentation, loading, discharging, receiving, and dispatching cargo and to ensure compliance with regulatory requirements.

Requirements

Microsoft Word, Excel, Outlook, typing, and general computer/internet skills required.
Must possess good interpersonal and communication skills.
Attention to detail and ability to solve problems is a must.

Nice To Haves

Minimum of 2 years of experience in transportation related business preferred.
Bilingual English/Spanish preferred.
Eagerness to learn and take on greater responsibilities; project management skills a plus.
Associate degree or above in related field or related equivalent work experience preferred.
Hazardous certification and VSO/FSO, CTL, CPE designation preferred.
Any certifications or training related to process improvement is a plus, such as Six Sigma, Lean, or Kaizen.

Responsibilities

Receive, greet, and direct customers and visitors as needed at the TOTE terminal in a face-to-face environment.
Maintain a best-in-class commercial driver experience by exercising effective communication with drivers requiring resolution.
Facilitate proper delivery of cargo ensuring compliance with regulatory requirements based on Customer Service releases.
Update hazardous information in Terminal Operating System (TOS) and release Hazardous cargo to the vessels in compliance with all Hazmat regulations and procedures.
Handle refrigerated container temperature discrepancies.
Communicate with governmental agencies for inspections and releases and schedule terminal working hours with Customs & Border Patrol if necessary.
Handle inbound cargo in & out of terminal and validate forms with Customs.
Collect/process credit card payments from customers on terminal.
Troubleshoot Gate and Resolution Center issues or paperwork discrepancies to ensure cargo flows through the terminal in a timely manner.
Assist in maintaining accurate, up to date UIIA trucker database in TOS.
Assist in handling customers' claims for automobiles.
Coordinate and assign equipment for Yard Transfers and update the system accordingly.
Understanding and producing of the following reports and requests: Dangerous Cargo Manifest Report, Container Hot Hatch, Cargo Did Not Sail, Cargo Final Reports, Port Authority Wharfage, Booked vs. Actual, Terminal Priority, Trucker Turn Time, etc.
Manage terminal services vendors and code vendor invoices.
Receive and forward to proper department: import forms that require customs validation, hold data from governmental agencies, and notify port personnel on special handling (e.g., flat racks, tanks, vehicle removal from containers, USDA holds, special releases for shipments that have to go off terminal for inspections).
Assist management in effective operation of the cargo terminal by assisting with projects on terminal as needed.
Assists the Company in any necessary duties to achieve Company goals.
Performs other related duties as assigned, unless in conflict with Americans with Disabilities Act (ADA).
Adherence to the Integrated Management System that covers Quality, Environmental, and Safety ISO (International Organization for Standardization) certifications.