Terminal Generalist Supervisor

TOTE Resources LLC • Jacksonville, FL

6d • Onsite

About The Position

We are seeking a proactive and results-driven Terminal Generalist Supervisor to lead day-to-day terminal operations while driving performance, compliance, and continuous improvement. This role combines hands-on operational expertise with strong leadership, ensuring cargo flow efficiency, regulatory adherence, and team development. Reporting to the Director of Operations, this leader will oversee a team of Terminal Generalists, optimize processes, and serve as a key liaison across internal teams and external regulatory agencies to deliver operational excellence.

Requirements

• Bachelor’s degree in Business, Logistics, or related field (or equivalent experience).
• Strong experience in terminal operations, logistics, or transportation environments.
• Prior leadership or supervisory experience required.
• Advanced knowledge of freight movement, shipping documentation, tariff rules, and regulatory requirements.
• Strong leadership and team development capabilities with a passion for coaching others.
• Excellent problem-solving, analytical, and decision-making skills.
• Effective communicator with strong interpersonal and conflict resolution abilities.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Proficiency in Microsoft Office (Excel preferred) and Terminal Operating Systems (TOS).

Nice To Haves

• Experience with Tideworks (Mainsail, Spinnaker, Forecast) preferred.
• Bilingual (English/Spanish) a plus.

Responsibilities

• Perform and oversee all Terminal Generalist duties, ensuring seamless cargo movement and issue resolution.
• Lead, coach, and mentor the Terminal Generalist team to exceed operational and customer expectations.
• Coordinate team schedules, manage timekeeping, and ensure compliance with company policies.
• Establish clear performance expectations and provide ongoing feedback and development support.
• Ensure accurate handling and processing of hazardous cargo in compliance with CFR regulations and company procedures.
• Monitor and update hazardous segregation and cargo data within TOS systems to prevent operational delays.
• Act as a primary liaison with regulatory agencies (e.g., U.S. Coast Guard, Customs & Border Protection, USDA) for inspections, holds, and releases.
• Maintain strict adherence to safety, environmental, and quality standards (ISO and Integrated Management Systems).
• Drive continuous improvement initiatives to enhance operational performance and efficiency.
• Analyze terminal KPIs, identify performance trends, and implement data-driven solutions to improve outcomes.
• Develop, document, and maintain standard operating procedures and work instructions.
• Audit purchasing practices and operational contracts to ensure efficiency and compliance.
• Partner with internal departments (Operations, Risk, Customer Service, Sales) to resolve issues and improve service delivery.
• Support claim mitigation efforts by gathering operational data for the Risk Management team.
• Enhance communication and alignment across business units to drive operational success.
• Review and approve invoices, ensuring accurate GL coding for terminal-related expenses.
• Serve as primary contact for facility maintenance vendors and manage vendor performance.
• Monitor and control departmental expenditures in alignment with budget expectations.
• Foster a high-performance team culture focused on accountability, collaboration, and customer service.
• Lead employee recognition initiatives to celebrate team achievements and contributions.
• Address performance concerns promptly and in accordance with company policies.

Benefits

• Opportunity to shape team performance and drive measurable improvements.
• Work cross-functionally with leadership and regulatory partners.
• Be part of a culture focused on safety, operational excellence, and continuous growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree