Terminal Automation Associate
About The Position
We have an exciting opportunity at DTN where we are seeking a Terminal Automation Associate to join our customer experience team within the Energy & Refined Fuels sector. This role will provide on-site technical product support and service to DTN's Guardian3 customers, including installation, diagnostics, and repair. DTN Guardian3 is a terminal automation system that optimizes all responsibilities involved in storing and delivering fuels. The Guardian3 system provides configurable real-time data management tools for almost every task required at an individual terminal to maintain deliveries on schedule and in compliance. It manages security access to the terminal, lifting controls, and inventory monitoring, including quality control.
Requirements
- Familiarity with Oracle Database, including installation and general database management.
- Knowledge of SQL for managing relational databases.
- Experience in the petroleum industry, specifically in bulk terminal operations and transaction data management applications.
- Understanding of PLC and flow computer protocols.
- Capability to learn proprietary communication languages such as ModBusTCP, CCM2, FMC Smith, and Optomux.
- Proficiency in TCP/IP networking, serial communications, and machine automation.
- Recognition of the risks associated with the distribution of products in hazardous locations.
Responsibilities
- Assist in the deployment of the DTN Guardian3 terminal automation system at remote customer facilities located in hazardous environments. This role involves travel to these sites as needed, and the successful completion of all required training for hazardous environments and emergencies.
- Collaborate closely with senior technicians and customers to prepare for software deployment, which includes evaluating the current system, configuring the new system, and addressing special circumstances.
- Engage with installation team and customers to resolve control process network issues, involving planning, testing and troubleshooting as network concerns arise.
- Test and evaluate new system releases before site deployment according to manager's test cases.
- Assist with onsite and remote training for users at various levels of software proficiency.
- Offer direct customer phone support to identify and resolve issues related to automation software configuration and operation, with guidance from senior technicians.
- Provide immediate customer support phone support for end-user training.
- Offer after-hours support to customers on a rotational basis.
- Troubleshoot, document and track software issues for immediate customer needs and for periodic review to inform design changes that enhance product quality.
- Support installation and upgrade projects.
Benefits
- Competitive Salary
- Unlimited PTO
- Flexible working hours
- Remote work model (position dependent)
- Competitive Medical, Dental and Vision Insurance Plans
- 6% 401K matching
- Unlimited access to 13k+ courses via learning platform to support employee career advancement
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
