Tennis Shop Supervisor

Invited•Gainesville, FL

2d•Onsite

About The Position

The Tennis Shop Supervisor supports the daily operations of the tennis shop by coordinating merchandise handling, maintaining shop organization, and delivering excellent member service. This role provides day-to-day guidance to tennis shop staff, assists with scheduling, and ensures established procedures are followed. The Supervisor works alongside staff in operational tasks while fostering a welcoming environment that promotes the game of tennis and supports the club’s racquet sports program.

Requirements

High school diploma or equivalent.
A minimum of 2 years of experience in a customer-facing role, preferably in a retail or sports environment, demonstrating strong interpersonal and communication skills.
A minimum of 1 year of experience providing direction or oversight to co-workers.
A minimum of 1 year of providing direction or

Nice To Haves

Knowledge of tennis equipment, apparel, and accessories.
Experience in retail sales, merchandising, inventory management, and POS systems.

Responsibilities

Check in merchandise according to established procedures, organize storage and display areas, and maintain appropriate inventory levels for high-demand items (shirts, socks, gloves, hats, balls).
Process returns of defective merchandise and ensure proper credits are issued in line with established guidelines.
Place and track special or team orders, communicating status updates to customers.
Collect member feedback on merchandise and share observations with the Head Tennis Professional or Racquet Sports Director for purchasing considerations.
Keep the shop clean, organized, and visually appealing; actively assist members and guests in merchandise selection and purchases.
Deliver efficient customer service at the pro shop counter, including checking in players, processing transactions, answering calls, and scheduling court reservations.
Assist with preparing staff schedules to ensure adequate coverage.
Help train new employees by demonstrating standard procedures and sharing operational information.
Verify timekeeping entries for accuracy before submission to payroll.
Update membership information and maintain databases such as the Buyers Club Plan and Stringing Database.
Assist in reconciling tennis lesson reports and organizing invoices for timely payment.
Support tennis operations as directed by the Head Tennis Professional or Racquet Sports Director.
Follow all company, club, and department policies, procedures, and instructions.
Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.