Tennis Shop - Retail Associate-Part Time

Omni Hotels & Resorts•Carlsbad, CA

1d•Onsite

About The Position

Omni La Costa Resort & Spa is seeking a part-time Retail Associate for their Tennis Shop. This role involves assisting guests and members with all their tennis needs, including game arrangements, booking lessons, clinics, and court time. Responsibilities also include light maintenance such as filling water coolers, sweeping and maintaining clay courts, and performing court checks. The resort emphasizes a culture of respect, gratitude, and empowerment, offering training, mentorship, and growth opportunities.

Requirements

Must have high school degree or GED.
Some retail or tennis shop experience.
Good interpersonal skills, comfortable on the phone and good with people.
Must have high level multi-tasking skills- phones, computer and customer service.
Comfortability with handling money is required.

Nice To Haves

A tennis background or interest in the sport is preferred.

Responsibilities

Assist guests and members with their retail needs, with an emphasis on selling merchandise.
Assist in maintaining cleanliness of the shop and merchandising store apparel.
Assist in the promotion of club events through emails and the telephone.
Have full knowledge of the shop registrar including how to open and close.
Game arranging for members and guests.
Lesson and clinic bookings.
Follow and complete daily department check list. Duties include demo racquet check, towel inventory, coffee and water set up, locker room and table and chair check.
Process all daily billing and run end of day reports.
Maintain/book all lessons, clinics for guests and members.
Maintain reservation sheets.
Responsible for Daily Billing/reports.
Assist in merchandising tennis shop. Working with tennis shop supervisor to maintain a well merchandised store.
Assist in ordering drinks for retail sale and for member activities.
Responsible for servicing USTA Tennis League Matches.
Works closely with Director of tennis to ensure 5-star service for all guests and members of the resort.