Tennis Shop Attendant

Crescent Careers•Horseshoe Bay, TX

2d•Onsite

About The Position

The Tennis Shop Attendant is the first point of contact for members and guests visiting the Mouratoglou Tennis Center and Fitness Center at Horseshoe Bay Resort. This role is responsible for delivering exceptional guest service, managing reservations and retail transactions, maintaining facility appearance, and ensuring all guests enjoy a welcoming and professional experience.

Requirements

High School Diploma or GED required.
Strong customer service and interpersonal skills.
Excellent verbal and written communication skills.
Ability to read, write, and speak English fluently.
Strong attention to detail and organizational skills.
Ability to handle multiple tasks in a fast-paced environment.
Professional appearance and positive attitude.
Ability to resolve guest concerns with professionalism and discretion.
Ability to stand and walk for extended periods.
Ability to lift, carry, push, or pull up to 25 pounds.
Ability to work indoors and outdoors in varying weather conditions.

Nice To Haves

Previous retail, hospitality, fitness, or recreation experience preferred.
Experience working with POS systems and customer-facing environments is a plus.

Responsibilities

Greet and assist members, guests, and visitors in a friendly and professional manner.
Answer phone calls and schedule tennis court reservations, lessons, and other services.
Process retail sales and other transactions accurately using the Point of Sale (POS) system.
Utilize club management systems, including Golf Pro and V1, to check in guests and manage schedules.
Maintain the cleanliness, organization, and overall appearance of the Tennis Center and Fitness Center.
Merchandise and replenish retail inventory, ensuring displays remain stocked, organized, and visually appealing.
Respond to guest inquiries and resolve concerns promptly, escalating issues to management when appropriate.
Monitor inventory levels and communicate supply needs to management.
Support daily operations and special events as assigned.

Benefits

Medical, Dental, and Vision Insurance
Short-Term and Long-Term Disability Coverage
Accident and Critical Illness Insurance
401(k) with Company Match
Associate Relief Fund
Competitive Pay with Performance-Based Reviews
Career Advancement Opportunities, including the Manager in Training (MIT) Program
Subsidized Associate Housing
Associate Shuttle Service
Weekly Meal Subsidies
Discounts at Crescent Hotels & Resorts properties nationwide
Access to select resort amenities and associate perks