Tennis Pro

Enchantment Group Management Company LLC•Sedona, AZ

4d•Onsite

About The Position

Enchantment is seeking an outgoing, energetic, passionate, and authentic Tennis Pro to join their team. At Enchantment, the focus is on creating and delivering personalized extraordinary experiences for all guests and team members. The culture is described as fast-paced, collaborative, inclusive, and engaging, with a beautiful view. The Tennis Pro will support the resort's tennis program by leading clinics and giving lessons, providing guests with information about the tennis and activity departments, and maintaining a motivational, welcoming, clean, and relaxed atmosphere.

Requirements

USPTA or USPTR certification
NTRP 4.5 level or above rated player
High school diploma or equivalent
Computer skills required
Strong team member relations
Must maintain current CPR and First Aid certification
Must be in excellent physical health with the ability to play tennis consistently without long breaks
Safety sensitive position

Nice To Haves

Retail knowledge helpful
2+ years resort customer service experience preferred
Vast knowledge of the resort and local community
Strong organizational skills
Excellent written and verbal communication skills
Ability to perform and prioritize multiple tasks with ease

Responsibilities

Provide professional, friendly, and welcoming demeanor and superior guest service.
Enforce tennis rules and etiquette.
Provide competent tennis instruction for all levels of players, including children, through lessons and clinics.
Effectively communicate with and motivate large groups.
Efficiently schedule resort guests and owners for tennis and activities.
Process all cash, credit, and charges incurred in the tennis and activities center.
Inspect tennis facilities daily to ensure safety for play and take appropriate action as needed.
Assist guests with various activities including croquet, bocce ball, ping-pong instruction, merchandise sales, and inquiries about mountain biking and hiking.
Relieve Activities Center staff for breaks and assist guests during busy periods with hiking or biking queries.
Keep all activities areas and facilities clean and organized.
Create the tennis court schedule, blocking out times for groups, reserved spaces, social events, and activities.
Answer phones and respond to questions regarding court times, facilities, and costs.
Promote and sell resort specials and promotions.
Ensure tennis supplies are maintained and place orders with the Tennis Supervisor as appropriate.
Maintain safe and clean equipment and ensure timely repairs through the Tennis Supervisor or Activities Manager.
Perform other duties as assigned.