Tennis Pro Shop Manager
About The Position
Raintree Country Club, located in Charlotte, NC, is pleased to announce an excellent career opportunity for a full-time Tennis Pro Shop Manager! We are seeking a motivated individual who is interested in contributing to a positive experience for our members and guests while continuing to grow their knowledge of tennis club operations. As an associate of Troon, you will contribute to a global leader in tennis, golf and community management. This role is essential in delivering an exceptional member experience while supporting the continued growth of tennis and pickleball programming at Raintree. The ideal candidate is service-driven, highly organized, knowledgeable in racquet sports retail, and thrives in a private club setting.
Requirements
- Previous pro shop, retail management, or customer service experience; country club experience preferred.
- Strong knowledge of tennis and/or pickleball equipment, apparel, and trends.
- Excellent communication, organizational, and interpersonal skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Comfortable using POS systems and basic sales reporting tools.
- Professional appearance and demeanor suitable for a private club environment.
Nice To Haves
- Tennis or golf pro shop experience.
- Inventory control and merchandising experience.
- Familiarity with junior programs, leagues, and tournament operations.
Responsibilities
- Manages all daily operations of the Tennis Pro Shop, including opening and closing procedures.
- Delivers outstanding customer service to members, guests, and program participants.
- Oversees retail sales, inventory management, and merchandising for tennis and pickleball.
- Orders, receives, prices, and merchandises apparel, equipment, accessories, and footwear.
- Operates and manages POS systems, cash handling, and sales reporting.
- Maintains demo racquet programs and coordinates restringing services.
- Assists members with court reservations, lesson registrations, and program inquiries.
- Promotes and supports tennis and pickleball lessons, clinics, leagues, camps, and tournaments.
- Collaborates closely with the Director of Racquet Sports and teaching professionals.
- Supports junior programs, USTA teams, pickleball programming, and special events.
- Trains and supervises part-time pro shop staff as needed.
- Ensures the pro shop is consistently clean, organized, and visually appealing.
- Communicates effectively with club leadership and racquet sports staff.
Benefits
- Competitive pay based on experience.
- Access to club racquet sports facilities.
- Positive, team-oriented club culture with growth opportunities.
- Healthcare Benefits – Medical, Dental, and Vision coverage
- Retirement Benefits – 401(k) with employer match (19 years of age and older)
- Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
