Tennis Center Manager

City of Bellevue•Bellevue, WA

8d•Onsite

About The Position

The Parks & Community Services Department is seeking a dynamic person with a proven track record of motivating staff and providing innovative approaches to lead the Robinswood Tennis Center. In addition to strong leadership and sound management skills, the position requires the ability to interact effectively with a diverse range of people, both internal and external customers. The chosen candidate demonstrates a continuous improvement mindset, welcomes change, and confidently recommends innovative solutions that challenge conventional approaches when appropriate. The candidate will also support a collaborative One City organizational approach and effort to achieve high performance. Robinswood Tennis Center operates as an Enterprise Program, which is charged with attaining full cost recovery of all assigned costs including direct operating expenses, maintenance, and select department and City overhead. While the Robinswood Tennis Center primarily serves Bellevue residents, it is also considered a regional public facility. Its mission is: “We build community through the sport of tennis.” The tennis center serves as a community resource, offering year-round public access, along with programs and events for people of all ages and abilities. The Tennis Center Manager is responsible for supervising and managing the daily operations of the Robinswood Tennis Center by coordinating, scheduling, and providing a variety of tennis programs and services as well as providing oversight of the City’s outdoor tennis and pickleball courts. Work schedule may require some evening and weekend hours.

Requirements

Graduation from an accredited four-year college or university with a degree in recreation, business, or related field(s).
Five or more years of progressively responsible and related experience with planning, implementing, directing, supervising, and teaching tennis programs and operating a multi-court tennis facility.
Or any equivalent combination of education, experience and training that provides the required knowledge, skills and abilities to perform the listed essential duties and responsibilities.
Candidate must successfully pass a criminal background check prior to being hired.
Considerable knowledge of the methods and procedures of budget development and control.
Ability to analyze programs and services for short-term and long-range planning purposes.
Ability to relate and work with a broad and varied population.
Ability to interpret and apply policies and procedures in ambiguous situations.
Excellent interpersonal, oral and written communication skills.
Skill in public speaking, negotiating, conflict resolution and customer service.
Ability to create reports and presentations about the program to City Council, Park Board, other agencies, citizens, and business groups.
Knowledge of principles and practices of effective employee management, motivation, and development.
Excellent working knowledge of databases (Civic Rec preferred), word-processing, spreadsheets, SharePoint, and other relevant software applications.
Ability to supervise the work of staff including coordinating, assigning, monitoring and evaluating work; hiring, training, developing, counseling and disciplining staff.

Responsibilities

Interpret, review and develop policies and procedures associated with the tennis program implementation including outdoor park tennis and pickleball courts.
Develop work plans, timelines, goals, outcomes and appropriate performance measures.
Stay current with industry trends and adapt accordingly.
Ensure that tennis programs and services meet the broader community’s needs and interests with an emphasis on beginner to intermediate level instruction and play.
Hire, train, supervise, and evaluate FTE and part-time staff, and take corrective action as needed; develop and manage staff engaged in administering programs and implementing policies and procedures.
Effectively schedule the facility in the most efficient manner to ensure the diverse array programs and services are best meeting the needs of the community.
Coordinate service and troubleshooting issues and concerns related to program areas internally and in a timely manner with City of Bellevue Resource Management and Recreation staff.
Manage vendor contracts, as appropriate and/or assigned.
Respond to issues, inquiries, and requests related to outdoor park tennis and pickleball sites through the City’s customer assistance portals.
Conduct periodic public outreach and surveys to gather input for special projects.
Serve as program information resource to City staff, elected officials, and local and regional citizens.
Act as the City’s liaison to the tennis community including the National Recreation and Park Association, U.S. Tennis Association, Racquet Sports Professionals Association, Professional Tennis Registry, and other professional industry association partners and sponsors.
Develop, administer and manage program budget, track revenue and expenditures, develop and recommend pricing structure for program fees and revenue-sharing splits with vendors of contracted programs.
Purchase and maintain inventory control of equipment and supplies.
Research and analyze market trends and program best practices and make recommendations regarding program direction.
Develop public relations marketing strategies, presentation and promotional materials, as well as distribution timelines in collaboration with the department’s Marketing Coordinator.
Prepare and complete reports and other administrative responsibilities as appropriate and/or assigned in a timely manner.
Works under the general supervision of a Parks & Community Services Manager. Exercises supervision over Program Coordinator, Administrative Assistant, part-time staff, contractors, and volunteers as assigned.