Tenant Services Coordinator

Golub & Company•Chicago, IL

17h•$55,000 - $65,000•Hybrid

About The Position

Golub & Company LLC is seeking a Tenant Services Coordinator to support the day-to-day operations of The Rookery Building, a historic office building located at 209 S LaSalle St. in Chicago, IL. The position will assist in managing day-to-day operations of the building efficiently to ensure tenant and owner satisfaction and report to the Property Manager. This role provides excellent customer service to tenants, vendors, visitors, and other customers. It involves managing accounts receivable and payable processes, maintaining vendor insurance, administering the building work order system, assisting with financial reporting and budgeting, ordering supplies, maintaining office files and equipment, uploading lease information, and coordinating tenant events and building amenity spaces.

Requirements

Bachelor’s degree
Minimum one year related administrative or accounting experience

Nice To Haves

Experience in leasing or property management
Strong financial acumen

Responsibilities

Provides excellent customer service to tenants, vendors, visitors, and other customers.
Enters vendor payable invoices into accounts payable software and sends batches to corporate by established deadline.
Manages accounts receivable process; reviews delinquencies and helps direct course of action for collections.
Posts daily lock box receipts to the appropriate accounts.
Works with third-party provider to ensure proper insurance for vendors and maintains certificates of insurance for tenants.
Receives tenant service requests and administers building work order system.
Participates in the preparation of the annual management plan and budget for an assigned property with the established goals and objectives of the building.
Assists in the preparation of monthly financial reporting package for ownership.
Orders supplies and maintains all office files; makes service calls for office equipment.
Uploads and maintains lease information into lease abstract software and ensures accuracy.
Maintains property manual and contact lists for tenants, vendors, office employees.
Maintains schedules for loading dock, maintenance, and amenity spaces.
Assists in move-in / move-out process.
Coordinates tenant events and sends out communication to tenants.
Coordinates the use of the property as an event space, including but not limited to vendor coordination, space rentals, client communications, payment collection and processing, and janitorial coordination before and after events.