Tenant Services Coordinator

Merakey • Philadelphia, PA

18h

About The Position

Are you looking for an opportunity to advance your career while working with an
extraordinary team? At Merakey, we put heart and soul into everything we do.

We are seeking an Tenant Services Coordinator (TSC) for our Mt. Airy Ave Clinic
in Philadelphia, PA.

Position Details

Coordinate communication and issue resolution between Merakey, individual
Tenant, related Landlord, and Clearinghouse/Tenant Services Liaison (TSL).
Serve as point of contact for Clearinghouse Tenant Services Liaison (TSL) for
all tenants served by Merakey.
Perform Liaison responsibilities for case load which is approximately 50-75
people.
Develop and maintain tracking mechanism (in regard to tenants/potential
tenants) for information as required by TSL and Lead agency administration.
Incorporate monthly feedback reports from case manager (or designated staff
point of contact).
Provide orientation and training to agency staff and tenants on issues
including Tenant Rights, Terms of Lease, and Requirements for Successful
Tenancy.
Respond to calls from Clearinghouse TSL within 24 hrs to ascertain issue or
need.
Assures emergency/crisis plans are in place for each tenant.
Communicate issue or need with identified case manager (or designated staff
point of contact) the day of call from Clearinghouse TSL.
Communicates with the CSS staff regarding concurrent reviews, loc and
relevant changes/amendments.  (Initially, attendance at weekly agency
specific CSS meetings).
Assure Tenant files, including housing application and appropriate and
related documentation and verifications, are reviewed for
accuracy/completion, submitted timely and maintained.
Maintain a potential referral list with regularly updated contact
information.
Assure outreach to prospective tenants to assure they can be reached quickly
when they are either notified to begin housing search when a unit is coming
available that they may want to consider or other relevant housing related
issues.
Respond to calls from Landlord or Property Manager within 24 hrs (or the day
of depending on urgency) and notify Clearinghouse TLC of issue.
Communicate issue or need with identified case manager(or designated staff
point of contact)  the day of call from Landlord or Property Manager.
Assure response to landlords and property managers renting to tenants
receiving support services from the agency is timely and helpful to resolving
problem.
Request plan to address issue or need from case manager (or designated staff
point of contact). This can be verbal communication and make notation in
Tenant File.
Maintain regular contact with Landlord or Property Manager, TSL and Support
Services case manager (or designated staff point of contact) until issue is
resolved.
Communicate resolution to the Clearinghouse TSL.
Participate in mediation of tenant/ landlord disputes as required in program
guidelines.
Maintain a problem report tracking mechanism, inclusive of contacts and
resolutions.

Requirements

• Bachelors degree plus 3 years residential and/or supported housing experience with individuals who have severe and persistent mental illness.

Nice To Haves

• Masters degree preferred.
• 1 year residential and/or supported housing experience preferred.

Responsibilities

• Coordinate communication and issue resolution between Merakey, individual Tenant, related Landlord, and Clearinghouse/Tenant Services Liaison (TSL).
• Serve as point of contact for Clearinghouse Tenant Services Liaison (TSL) for all tenants served by Merakey.
• Perform Liaison responsibilities for case load which is approximately 50-75 people.
• Develop and maintain tracking mechanism (in regard to tenants/potential tenants) for information as required by TSL and Lead agency administration.
• Incorporate monthly feedback reports from case manager (or designated staff point of contact).
• Provide orientation and training to agency staff and tenants on issues including Tenant Rights, Terms of Lease, and Requirements for Successful Tenancy.
• Respond to calls from Clearinghouse TSL within 24 hrs to ascertain issue or need.
• Assures emergency/crisis plans are in place for each tenant.
• Communicate issue or need with identified case manager (or designated staff point of contact) the day of call from Clearinghouse TSL.
• Communicates with the CSS staff regarding concurrent reviews, loc and relevant changes/amendments.  (Initially, attendance at weekly agency specific CSS meetings).
• Assure Tenant files, including housing application and appropriate and related documentation and verifications, are reviewed for accuracy/completion, submitted timely and maintained.
• Maintain a potential referral list with regularly updated contact information.
• Assure outreach to prospective tenants to assure they can be reached quickly when they are either notified to begin housing search when a unit is coming available that they may want to consider or other relevant housing related issues.
• Respond to calls from Landlord or Property Manager within 24 hrs (or the day of depending on urgency) and notify Clearinghouse TLC of issue.
• Communicate issue or need with identified case manager(or designated staff point of contact)  the day of call from Landlord or Property Manager.
• Assure response to landlords and property managers renting to tenants receiving support services from the agency is timely and helpful to resolving problem.
• Request plan to address issue or need from case manager (or designated staff point of contact). This can be verbal communication and make notation in Tenant File.
• Maintain regular contact with Landlord or Property Manager, TSL and Support Services case manager (or designated staff point of contact) until issue is resolved.
• Communicate resolution to the Clearinghouse TSL.
• Participate in mediation of tenant/ landlord disputes as required in program guidelines.
• Maintain a problem report tracking mechanism, inclusive of contacts and resolutions.

Benefits

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level