Tenant Resource Counselor (Bilingual/Mandarin Cantonese)

Boston Senior Home Care•Boston, MA

2d•Onsite

About The Position

The Tenant Resource Counselor (TRC) is an on-site position in Supportive Housing sites where Boston Senior Home Care (BSHC) has contracted with housing authorities or management organizations to provide resident services. The TRC's role is to support residents in aging in place and making lifestyle changes to improve their quality of life. This involves facilitating linkages and referrals to community-based services, monitoring service delivery, assisting with appointments, coordinating services with external agencies, arranging transportation and translation services, and organizing supportive housing program activities. The TRC collaborates with Property Managers and/or Resident Services Coordinators to identify residents needing Home Care or other services, and assists with tenancy issues to prevent eviction. The TRC is responsible for identifying building issues and working effectively with partners, supporting all residents regardless of age, and coordinating activities for those whose independent living abilities have been compromised. The TRC will be solely based in select BSHC partner buildings and their tasks are consistent with the job description, with site assignments made by the Program Manager/Director.

Requirements

Must possess an ability to exercise appropriate judgment with tact and diplomacy both under normal and stressful situations.
Must be able to maintain appropriate composure when faced with escalated situations and be able to successfully exercise conflict management skills effectively.
Must demonstrate interpersonal flexibility, initiative, teamwork, and a customer service attitude as well as excellent oral and written communication skills
Must possess solid organizational skills
Must have demonstrated computer experience, and be able to perform basic data entry and effectively utilize MS Office Suite.
BS or BA degree required in sociology, social work, gerontology or related field.
Six months or more years of experience in elder care case management required.
Fluent in speaking, and writing Chinese (Mandarin and/or Cantonese).
Must be able to work in the United States
Must be able to travel to the community to perform visits at consumers' homes (may have limited accessibility), and travel under all weather conditions.

Responsibilities

Serve as a resource person for the assigned Supportive Housing building(s) by providing knowledge on consumer and government resources, etc. to all residents while also promoting self-sufficiency and preserving dignity.
Develop and maintain positive relationships with on-site Supportive Housing partners including, but not limited to, property manager, assistant manager and maintenance.
Be trained as a leader in Evidence-Based Workshops and co-lead trainings for residents in Supportive Housing buildings.
Disseminate information to all residents by creating and maintaining monthly calendar of events and newsletter, and ensure information is offered in languages that target the primary cultural groups in the building.
Maintain a Supportive Housing office within the assigned building(s) that ensures the security of confidential information.
Collect, report, maintain and analyze statistical information accurately and timely for both internal BSHC use and partners/funders requirements.
Analyze and utilize outcomes data as the basis for continuous program improvement.
Develop and implement outreach activities to identify residents who are in crisis (eviction, exploitation) and who may require intervention through community based referrals.
Plan and direct on- and off-site creative social activities, workshops and educational programs. Examples include films, arts and crafts, games, outings and wellness activities.
Develop and implement procedures for engaging consumers in planning, implementing, leading and participating in activities.
Document resident interactions and maintain resident files in accordance with BSCH standards.
Perform other duties as assigned by Director of Community Housing.