Tenant Engagement Manager

Lincoln Property Company•Tysons Corner, VA

3d•Onsite

About The Position

The Tenant Engagement Manager reports directly to the Director of Tenant Engagement or Senior Property Manager. This role is responsible for creating and executing innovative events that promote community, health, wellness, connectivity, and activation of building amenity spaces. A key aspect of the position is developing and continuously enhancing positive connections with the tenant population to provide a tailored work experience, fostering rapport with tenants and building staff. The role also involves assisting with social media and electronic marketing, supporting leasing efforts by preparing spaces and enhancing the tour experience, and managing various event setups. The Tenant Engagement Manager ensures high-quality customer service for tenants, addresses their concerns, and provides personal and corporate services to manage work-life integration. This includes cultivating relationships with local businesses, maintaining building common areas and signage, and managing tenant certificates of insurance and emergency contact lists. The position is tenant-facing and requires a strong presence in the building's Management Office.

Requirements

Exceptional customer service
Self-motivation and proactivity
A Bachelor’s degree – Communications, Hospitality, Retail, Travel or Marketing; or industry related curriculum, with work experience in the meeting planning industry preferred (Hotel, convention center, corporate or association), or high end/boutique retail.
An on-trend Pinterest, Facebook or Instagram account (aka social media savvy)
Minimum 1+ year of experience in meeting/event planning in government, corporate, or hotel and convention services.
A sharp professional appearance
An eye for detail and a knack for anticipating a tenant’s needs
A hospitality-focused mentality
Strong written and verbal communications skills.
Ability to understand and carry out industry specific written and oral direction.
Positive, innovative approach to problem solving.
Presents ideas in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion in order to reach the goals/objectives of the organization.
Ability to work independently as a project leader and as a team member.
Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail, and follow through.
Ability to exercise judgment and discretion is critical to success.
Must be professional at setting priorities and coping with competing demands.

Nice To Haves

Work experience in the meeting planning industry preferred (Hotel, convention center, corporate or association), or high end/boutique retail.

Responsibilities

Create and execute innovative events that promote community, health, wellness, connectivity and activation of building amenity spaces.
Develop and continuously enhance positive connections with the tenant population to provide a tailored work experience for each person based on their interests, wants and needs while promoting rapport with tenants and building staff.
Assist with the development and maintenance of all social media accounts and electronic marketing tools with approval from direct supervisor before posting.
Work alongside the broker teams to support the leasing efforts of multimillion-dollar assets by preparing vacant spaces and common areas, ensure brokers are notified in advance of all building events, and brainstorm ideas to customize and enhance the tour experience.
Have a working knowledge of standards and procedures for proper meeting room and table setups, various meeting room and table configurations and the set-up of staging and dance flooring.
Configure tables, chairs, podiums, microphones, speakers, easels, audio/visual equipment including IT usage, projectors, and projection screens, etc. as needed.
Ensure overall high-quality Customer Service for tenants, including work orders and tenant.
Ensure tenant problems and concerns have been addressed by other members of the team in a timely and satisfactory manner.
Provide tenants with personal and corporate services to manage their work life integration.
Cultivate and sustain positive relationships with area restaurant/retailers, etc. in an effort to stay up to date on happenings, restaurant openings, events, etc.
Assist in maintaining all building common areas and multi-tenant floor signage.
Maintain certificates of insurance for tenants, vendors, contractors and track expiration dates and coverages for all in accordance with LPC and ownership policies.
Maintain and update emergency contact lists and electronic notification services.
Assist in all general office duties involved in maintaining service to the tenants and ownership.
Implement Lincoln Property Company’s (LPC) tenant engagement program, Linc, at 1101 K Street in coordination with Felicia Marsh, Director of Tenant Engagement.
Be aware of Tenant Engagement budget and Critical Path for the budget year and track expenses appropriately.
Prepare Vendor Event Cost Comparison Template for each event and provide to Brittany Rice and Felicia Marsh.
Complete event request form (including any marketing material) for approval prior to event for Brittany Rice and Felicia Marsh.
Attend all staff meetings, currently held on a bi-weekly basis.
Attend all HqO meetings.
Update Brittany Rice when leaving the Management Office for a meeting or leaving the Building.
Provide daily updates to Brittany Rice of meetings for the day as well as programs being coordinated.
Provide weekly reports to Brittany Rice and Bina Ghartimagar via email similar to Monthly Reports provided to Felicia Marsh.
Setup and maintain a Shared Calendar for 1101 K Street for all reservations, meetings with tenants, tenant move-ins/move-outs, leasing tours, etc.
Check HqO reservations daily at a minimum and setup corresponding calendar invites in Shared Calendar.
Manage tenant move-ins/move-outs to include coordinating with tenant contact, getting requisite Certificates of Insurance for moving company and tenant, coordinating tenant welcome gift and refrigerator stocking (if applicable), training tenant on HqO and Workspace, etc.
Update HqO with all events and appropriate information.
Provide Felicia Marsh or someone designated by Felicia with required tenant engagement reporting and other deliverables as they present themselves.
Contribute to the quarterly event schedule for Linc and execute any responsibilities assigned accordingly.