Temporary Volunteer Engagement Assistant

Alameda County Community Food Bank•Oakland, CA

1d•Onsite

About The Position

Does the thought of interacting with—and ensuring an amazing experience for—thousands of volunteers energize you? Are you customer-focused, organized, attentive to detail, and someone who thrives in a fast-paced environment? Do you strongly believe that no one in Alameda County should go hungry? If you said yes to these questions, then please consider joining Alameda County Community Food Bank’s mission to end hunger and its root causes as our Temporary Volunteer Engagement Assistant! As a member of the Volunteer Engagement staff within the Development Division, the Temporary Volunteer Engagement Assistant will support the Food Bank’s efforts throughout the holiday season (~Sept through Dec./early January) to provide a meaningful experience to large numbers of volunteers, ensure communication with volunteers are timely, and help broaden community engagement opportunities. Reporting to the Director of Community Engagement & Marketing with oversite by the volunteer coordinators, this role works within the Volunteer Team to maintain a punctual and organized volunteer experience for all those who wish to serve. Alameda County Community Food Bank is a well-established and multi-faceted organization, which has been at the forefront of hunger relief efforts for 41 years. As one of the most efficient direct-impact organizations in the country, few nonprofits are as well-respected - or have a bigger impact on the community - as well as us. We are a dedicated group of mission-driven people who serve 1 in 4 county residents and will provide enough food for 50 million+ meals this year. But that barely scratches the surface of all our work. We’re changing lives, we’re forward thinkers who encourage innovation, we’re proud of our work and we’re having fun doing it!

Requirements

Reliable and dependable workplace performance. Must be an excellent team player.
Previous experience providing excellent customer service and maintaining a calm, friendly and tactful demeanor during high volume periods via phone calls, written correspondence, and in-person interactions.
Strong organizational capabilities and attention to detail are essential.
Effective communication with staff and community is essential.
Ability to work independently and collaboratively across departments to meet deadlines.
Must have intermediate working proficiency in MS Office Suite and experience with Salesforce.
Ability to prioritize and manage multiple projects simultaneously to meet deadlines.
Basic mathematical skills for accurate record keeping.

Nice To Haves

1-2 years’ experience in a nonprofit environment or in an administrative or event support role.

Responsibilities

Answer phones and return voicemails.
Respond to emails in shared Volunteer inbox.
Create and maintain all shifts in Salesforce for Volunteers (Groups and Individuals).
Support various administrative tasks related to volunteer engagement efforts.
Assist prospective volunteers and volunteer group coordinators in registering for shifts.
Support shift changes and assignments in Salesforce.
Assist Volunteers with the Check in and Orientation Process, including educating volunteers about ACCFB or tasks to be performed.
Occasionally provide warehouse floor support and direct volunteer work in times of high need.
Assists with setup and cleanup of work projects.
Participates in/assists with physical tasks, including – but not limited to – lifting boxes, moving pallets, etc.
Recognizes and encourages volunteers by expressing gratitude for service provided; gathers and consolidates feedback about volunteer experience.