Temporary Unified Communications Support Technician

CSU Careers•Fresno, CA

5d•Onsite

About The Position

Under the general direction of an appropriate administrator or the guidance of another recommended Information Technology (IT) professional, the Unified Communications Support Technician is primarily responsible for maintaining, installing, and configuring both Zoom Phone (all features) and the analog phone systems. Work includes configuring/programing, designing, monitoring, and maintaining the communications platform. The incumbent at this level works independently and possesses the experience to be fully proficient in performing most or all the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems, developing practicable and thorough solutions, and using effective communication and listening skills.

Requirements

Knowledge of unified communications, network, server, and telecommunications to aid in the design, configuration and implementation of unified communications systems and applications.
Knowledge of practices, methods, and equipment used in installing, maintaining, and testing various types of electronic equipment.
Knowledge of communications and electronic theory and its application to an enterprise communications system.
Knowledge of safety regulations and pertinent rules, regulations, and requirements.
Excellent analytical, verbal, and written communication skills.
Excellent ability to work and communicate with technical and non-technical audiences.
Ability to apply consultative skills to assess user needs and communicate technology systems and solutions.
Ability to integrate multiple applications and/or systems.
Ability to read and understand plans, blueprints, and schematics of electronics equipment.
Ability to analyze electronic problems and recommend an effective course of action.
Ability to effectively organize and manage multiple tasks in a fast-paced team-oriented environment.
Interpersonal and communication skills, including ability to work effectively with people of diverse backgrounds and ability to collaborate across organizational lines.
Ability to apply independent judgment to make decisions, interpret, and apply a wide range of policies and procedures.
Ability to research, analyze and provide recommendations for a wide range of administrative problems related to day-to-day work unit and program operations.
Equivalent to a bachelor's degree in computer science, information systems, business, or related discipline.
Experience with unified communication processes and solutions.
Experience providing support and operations with on-premise and cloud-based service platforms.

Nice To Haves

Working knowledge of analog phone systems (including physical plant / wiring).
Experience in higher education, preferably in areas with technology in teaching, learning, and/or administrative systems.
Experience creating technical solutions using technology frameworks and various hardware and software systems.
Proven success maintaining effective working relationships with various levels of campus stakeholders.
Excellent emotional intelligence and self-awareness.
Proficient with software-based Unified Communication (Zoom, Microsoft Teams, etc.) and how they integrate with leading hardware vendors such as Audio Codes and/or Grand Stream, Ramtel, etc.
Working knowledge of Zoom (Meetings, Webinars, Phone, etc.).
Ability to train/teach users various functions of Zoom (how to: use the phone, install client, etc.).

Responsibilities

Maintaining, installing, and configuring Zoom Phone (all features) and analog phone systems.
Configuring/programming, designing, monitoring, and maintaining the communications platform.
Maintaining vendor relationships to ensure responsiveness and quality.
Resolving impaired service conflicts.
Appropriately maintaining confidentiality of data files, data elements, and personal information.
Integrating multiple applications and/or systems.
Reading and understanding plans, blueprints, and schematics of electronics equipment.
Making design modifications and repairs to systems and equipment.
Analyzing electronic problems and recommending an effective course of action.
Effectively organizing and managing multiple tasks in a fast-paced team-oriented environment.
Creating and maintaining program records and providing data for review in developing and implementing strategies to meet programmatic goals and enhance processes.
Applying independent judgment to make decisions, interpret, and apply a wide range of policies and procedures.
Researching, analyzing and providing recommendations for a wide range of administrative problems related to day-to-day work unit and program operations.
Working in a collaborative, team environment with various technical and non-technical people in the organization.
Troubleshooting cabling issues.