Temporary Technical Event Support Assistant (Cornell Lab of Ornithology); Ithaca, New York

Cornell University•Ithaca, MI

4d•Onsite

About The Position

The Cornell Lab of Ornithology is seeking a Temporary Technical Event Support Assistant to join the Desktop Services Team. This role involves collaborating with various disciplines to enhance the Lab's IT capabilities, with a focus on audiovisual, conference room, and Visitor Center support. The position will provide complex technical support for teleconferences, webinars, and distance-learning classes, including operating audio and video recording systems. Responsibilities also include installing, configuring, and maintaining hardware/software, assisting with AV upgrade designs and vendor coordination, and providing responsive IT support to staff, faculty, students, and the public. The role requires troubleshooting network, software, and hardware issues, making recommendations for IT equipment, and offering general IT desktop support services.

Requirements

Bachelor's Degree and 2+ years of experience in information technology, or the equivalent combination of education and experience.
Knowledge of common Web conferencing technologies (Zoom, Teams, Zoom Webinars, etc).
Knowledge of standard and specialized technological equipment, and ability to keep abreast of latest trends in the field.
Knowledge of computer operation (Mac and Windows) and integration with audio-video control systems and displays.
Experience providing IT desktop support services, Office Software, Video and Audio devices, computer, and network security.
Ability to maintain and upgrade equipment in the Visitor Center and Conference Rooms.
Ability to troubleshoot problems and respond quickly to calls.
Work requires sophisticated reasoning and problem-solving skills.
Knowledge of network media transmitting/multicasting environments.
Ability to advocate for individuals from a broad range of backgrounds.
Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.
Able to lift 20 to 50 pounds.
Effective, proven customer service skills.
Strong written and verbal communication skills.
Experience in handling confidential information with utmost discretion and integrity.
Must exercise sound and ethical judgment when acting on behalf of the University.
Ability to understand and communicate technical information in non-technical terms.
Strong organizational skills and demonstrated ability to pay close attention to detail.
Ability to work independently to resolve most problems and work primarily under general supervision while supporting the efforts of an overall team.
Ability to maintain professionalism.
Excellent interpersonal skills and a strong customer service ethic.

Nice To Haves

Knowledge encompasses a variety of audio and video control and switching systems, such as Crestron.
A working knowledge of audio and video file types and codecs in both creating and playing back content.

Responsibilities

Providing complex and broad technical support for teleconferences, webinars and distance-learning classes, including operating complex audio and video recording systems.
Installing, configuring, and maintaining hardware/software for workstations and printers within the context of defined procedures.
Working with stakeholders to create initial designs and outline goals for AV upgrades, working with AV vendors, and following up to ensure that the upgrades are correctly serving staff needs.
Providing responsive, effective, and efficient IT support to staff, faculty, students, and public (as needed).
Collaborating with Cornell peer IT staff and others to troubleshoot problems with networks, software, and hardware.
Providing general recommendations for IT hardware purchases, upgrades, and disposal.
Providing hands-on assistance to conference room users.
Maintaining and upgrading equipment in the Visitor Center and Conference Rooms.
Troubleshooting problems and responding quickly to calls.
Understanding and communicating technical information in non-technical terms.
Working independently to resolve most problems and working primarily under general supervision while supporting the efforts of an overall team.