Temporary Team Lead

TeleTech•Austin, TX

3d•Hybrid

About The Position

Your potential has a place here with TTEC’s award-winning employment experience. As a Temporary Team Lead working remotely in United States, you’ll be a part of bringing humanity to business. #experienceTTEC At TTEC, we’re all about Human Experience. Elevated. As Team Lead working hybrid as needed by the business, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

Requirements

An active Resident State Health Insurance License
Associate degree, technical school or equivalent work experience
Promote a performance-driven culture and always work towards reaching for amazing
Utilize cutting edge technology to analyze team performance metrics, identify trends, and support data-driven decision-making
A high level of flexibility and resilience, with the ability to thrive in changing environments and manage performance effectively
Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
Mentor and inspire others
Customer-focused mindset
Computer experience with MS Office, customer relationship management applications, and learning management systems.
Excellent verbal and written communication skills, with the ability to clearly articulate information, deliver effective coaching, and engage diverse audiences

Responsibilities

Prepare individuals for success by effectively teaching skills, reinforcing knowledge, and assessing readiness, while creating an engaging environment that supports performance and retention.
Motivate your team to make sure they're on track to meet performance goals while ensuring a consistently high-quality customer experience.
Answer associate's questions, issues, and customer escalation as you're the first line manager for your team.
Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.
Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects.
Manage multiple, complex, ongoing tasks, systems and projects while monitoring absence and attendance of your team.
Motivate and mentor your team with your open, honest manner and in providing feedback and acknowledging a job well done.