Temporary Support Specialist – Cellphone Program Decommissioning-2

Berklee College of Music • Boston, MA

3d • $20 - $24

About The Position

We are seeking a detail-oriented and highly organized Temporary Support Specialist to assist with the structured decommissioning of our company-wide cellphone program. This role will support the transition away from corporate-liable mobile devices and/or service plans, ensuring accurate asset tracking, timely communications, secure data handling, and proper closure of carrier accounts. The ideal candidate is process-driven, comfortable working with large data sets, and capable of coordinating across departments including IT, Finance, HR, and external telecom vendors. Key Responsibilities Support the end-to-end decommissioning of Berklee mobile devices and service plans. Maintain and update cessation.

Requirements

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• 1–3 years of experience in administrative support, IT support, operating asset inventories, tracking returned devices and associated accessories.
• Strong proficiency in Microsoft Excel (data sorting, filtering, reconciliation).
• Experience working with inventory management systems or ticketing tools (JIRA) is a plus.
• Excellent organizational and communication skills.
• Ability to handle confidential information with discretion.
• Comfortable managing repetitive tasks while maintaining high accuracy.
• Ability to handle, package, and ship mobile devices and accessories.
• Ability to lift and move boxes up to 25 lbs.
• Accurate tracking of all mobile assets.
• Timely collection and reconciliation of devices.
• Zero data security incidents during decommissioning.
• On-time closure of carrier accounts and billing.

Nice To Haves

• Experience working with telecom carriers (e.g. Verizon, AT&T, T-Mobile) is a plus.
• Familiarity with mobile device management (MDM) platforms.
• Experience supporting large-scale operational or IT transitions.
• Basic understanding of iOS and iPhones

Responsibilities

• Support the end-to-end decommissioning of Berklee mobile devices and service plans.
• Maintain and update cessation.
• Assist with data validation and releasing lines from our Verizon and AT&T accounts
• Communicate clearly with employees regarding release instructions, timelines, and policy changes.
• Provide basic troubleshooting support and escalation as needed.
• Ensure secure handling of devices, including confirmation of data wipes and removal from mobile device management (MDM) systems.
• Track outstanding devices and follow up with employees or managers as necessary.
• Support documentation of processes and create reports on progress and completion metrics.
• Assist with final carrier account termination and confirmation of billingons, asset management, or project coordination.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees