Temporary Store Manager - Mic Mac

Lush Handmade Cosmetics•Dartmouth, NS

1d•Onsite

About The Position

Ever wondered what it’s like behind the bubbles? #lushcareers Lush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference. As a Lush Store Manager, you're a true leader who embodies our core values in everything you do. Whether you're interacting with customers, motivating your team, or making important business decisions, you always keep the following in mind: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. These are more than just buzzwords to you – they're a way of life. As the Store Manager, you're responsible for: Recruiting your team Training and developing your management team Training and developing your team on brand, product, and service You oversee all aspects of the retail business, from managing budgets to exceeding sales targets. But you know that there's more to it than just the numbers – it's also about creating an environment that fosters a strong customer experience, staff experience, and operational excellence. And as you lead your team to greatness, you'll be constantly assessing your own performance and seeking feedback, resources, and opportunities to grow and develop.

Requirements

3-5 years managing in a retail environment.
Strong HR skills in hiring, scheduling, training, conflict resolution and performance management
Excellent listening and communication skills
Excellent analytical, critical thinking and troubleshooting skills.
Excellent organization and time management skills
Strong customer service, supervisory and sales skills
Knowledge and interest in skincare, natural beauty, and ethical business
Ability to work flexible hours to meet the needs of the shop including holidays, evenings, and weekends.

Nice To Haves

Experience with consultation-based customer service models
Ability to develop and train staff through positive coaching and feedback.
Strong record of accomplishment of developing retail staff careers.
Proficient in excel, Microsoft suit, and adaptable to other systems as required.
Experience in cross cultural collaboration and DEIB or social justice training
Fluency in Spanish, French, or other languages

Responsibilities

Exceed daily sales goals and ensure a unique and inclusive customer experience.
Educate customers and staff on brand values and ethical business practices.
Increase product knowledge and make informed product recommendations.
Develop and execute business plans to achieve sales goals and improve KPIs.
Coach and develop the team through creating development plans and providing constructive feedback.
Maintain a diverse team and create an inclusive environment by prioritizing DEIB training and initiatives.
Make decisions about performance concerns and create action plans to improve staff engagement.
Form teams with an appropriate and diverse mix of styles, perspectives, and experience.
Ensure staff compliance with company standards for time and attendance, breaks, product integrity, respectful workplace, health and safety.
Manage ordering to ensure the right products are in the store at the right times and manage inventory and waste within budget.
Create and execute merchandising plans and train the team to maintain a clean and beautiful work environment.
Ensure appropriate staffing levels and manage breaks and meals for payroll accuracy within the labor budget.