Temporary Security Officer

Frye Art Museum•Seattle, WA

4d•Hybrid

About The Position

The Temporary Security Officer will monitor the Museum exhibition galleries to maintain the safety of visitors, staff, and artwork. This role involves patrolling Museum properties to prevent theft, vandalism, hazards, or threats. The officer will address visitor questions and concerns courteously and inclusively, in line with the Frye’s commitment to diversity, equity, inclusion, and accessibility. They will also convey Museum protocols and safety policies, coordinate with other departments, resolve visitor issues, and potentially staff the Concierge/Information Desk. Reporting changes or physical interactions with artwork and maintaining logs are key responsibilities. The officer will respond to emergency and non-emergency situations, assist visitors and staff, and contribute to effective solutions. Additionally, they will provide security and supervision during museum after-hour events and enforce all Museum policies. Participation in required training is also expected.

Requirements

Demonstrated ability to communicate clearly and professionally in oral and written form.
Able to respectfully engage with the public and staff while enforcing Museum policies.
Must be attentive and professional in appearance and in all interactions.
Ability to multitask, operate as part of a team, and calmly and respectfully respond to stressful situations.
Adaptable to a flexible work schedule, including weekends and evenings. Schedule will change based on department needs.
Must pass a background check.

Nice To Haves

High school degree/equivalent or equivalent experience preferred.
Experience in a customer service or security service setting preferred.

Responsibilities

Monitor the Museum exhibition galleries to maintain the safety of visitors, staff and artwork.
Patrol the Museum properties, including collections, equipment, building and grounds to prevent and protect against theft, vandalism, hazards, or threats.
Address visitor/patron questions and concerns in a courteous, inclusive and culturally responsive manner in line with the Frye’s commitment to diversity, equity, inclusion and accessibility.
Understand and convey Museum protocols, messaging, and safety policies, coordinating with other departments as necessary.
Resolve visitor issues or elevate to Security Management if needed.
Staff the Concierge/Information Desk as needed.
Report changes or physical interactions to artwork, ensuring that logs are properly maintained.
Respond to emergency and non-emergency situations by assisting visitors and staff and contribute to coordination of a quick and effective solution.
Provide security and supervision during museum after-hour events as needed while collaborating with Events, Exhibitions, and Facilities Departments.
Enforce all Museum policies in the galleries and other public areas.
Participate in required security training and other training as assigned.
Perform additional duties as assigned.