Temporary Quality Assurance Specialist

International Institute of New England•Lowell, MA

About The Position

The International Institute of New England (IINE) is a non-profit organization that provides humanitarian relief, education, skills training, job placement, family reunification and pathways to citizenship for 2,000 immigrants and refugees each year. We work in Boston and Lowell, Massachusetts, and Manchester, New Hampshire. IINE is the oldest and second largest resettlement agency in the region and has the largest Central American family reunification program in Greater Boston. More than 500 refugees and immigrants enroll in our education programs annually, and each year we connect hundreds of new Americans to jobs in New England companies. A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. We are excited to share the career opportunity below and look forward to receiving your application! Reports to: Program Manager Status: Non-Exempt, Full Time Duration: Temporary position ending September 30,2026 Overview The Quality Assurance Specialist is responsible for supporting the implementation of quality assurance activities across Boston programs, including Community Services, Employment Services, and other contracted program areas. This position assists in file reviews, monitoring preparation, data tracking, and documentation compliance in alignment with the Program Monitoring and Quality Assurance Procedure under the supervision of the Program Manager.

Requirements

Excellent organizational, verbal, written, and interpersonal communication skills
Strict adherence to time frames, policy and procedure; ability to prioritize duties and multi-task in a fast-paced environment
Must have a valid drivers license and clean driving record
Excellent organizational, verbal, written, and interpersonal communication skills
Strict adherence to timeframes, policy and procedure
Ability to prioritize duties and multi-task in a fast-paced environment.
Ability to work well independently and in a team
Willing to travel a few times annually
Ability to effectively use technology
Candidate must have dedication to the human rights of refugees, immigrants, asylum seekers and displaced people
Candidate must pass a criminal background check that includes history of conviction of child and sexual abuse
Possess or be able to obtain CPR and basic first aid certification
Demonstrated support of IINEs values by exhibiting respect for others, maintenance of confidential information.
Quantitative/mathematical ability (addition, subtraction, multiplication, division, standard measurements)
Bachelors degree in social work, human services, public administration, or related field required
13 years of experience in case management, program support, compliance, or quality assurance preferred

Nice To Haves

Experience working in refugee resettlement, child welfare, or social services strongly preferred
Familiarity with monitoring, documentation compliance, or program evaluation is a plus

Responsibilities

Support Senior Programs and Contracts Manager in case file review processes for weekly and quarterly audits, including tracking files for audits, conducting post-correction reviews, and ensuring timely resolution of findings in accordance with the Quality Assurance SOP
Support quarterly and ad hoc QA monitoring activities led by the Senior Programs and Contracts Manager
Track, document, and report file review findings, errors, and corrections
Assist in preparing documentation and client files for internal and external monitoring visits
Verify completeness and accuracy of case notes, forms, and required client documentation
Support data quality checks across program databases (e.g., Apricot/RISIS or other systems)
Assist in compiling QA reports and summaries for submission to the Senior Programs and Contracts Manager
Follow up with program staff to ensure timely correction of identified file errors
Support implementation of SOPs, QA tools, and monitoring checklists across Boston programs
Participate in QA meetings and training sessions to strengthen compliance practices
Maintain organized QA records and ensure proper archiving in SharePoint or designated systems
Perform other related duties as assigned by the Program Manager