Quality Assurance Specialist

Busey Bank • Edwardsville, IL

3d • $18 - $19

About The Position

Deposit Quality Control Associates are an integral part of the bank to ensure the accuracy of customer and bank data including rates, documentation, and personal information. Duties & Responsibilities Analyze CIF and account level maintenance to ensure all bank and federal policies and regulations are adhered to. Communicate with Lines of Business to report account maintenance and documentation errors and inaccuracies. Proficiently review and leverage data through reporting performed by Quality Assurance.Maintain daily records for error tracking and timely resolution.Leverage Cognos Report Creation with proficiency.Perform various rate verifications Verify all deposit rate changes are correct on the bank website and intranet. Other duties as directed by the supervisor

Requirements

• Knowledge of: Strong oral and written communication skills
• Advanced knowledge of retail deposit policies, procedures and products
• Strong knowledge of Federal Regulations pertaining to bank deposits (preferred)
• Strong organizational skills
• Ability to: Multi-task and work independently
• Adapt to change and respond to all requests in a professional manner
• Desire to suggest new approaches to existing procedures within established options to gain efficiencies in department tasks
• Maintain visual attention and mental concentration for extended periods of time
• Perform duties and make decisions under frequent time pressures
• Attention to detail to prevent loss to the bank
• Demonstrates both personal and professional conduct that is reflected in work-behavior, contributing to the overall goals and objectives of the Quality Assurance department and Busey.
• Forward thinking with the capacity to identify objections and resolutions throughout the process improvement cycle, taking appropriate actions while preparing for all possible outcomes.
• Team oriented mindset including the ability to work effectively with associates both in and outside of the Quality Assurance department.
• Preferred 1 or more years of related bank or accounting experience
• Requires knowledge of Microsoft Product Suite (Word, Excel, Outlook)
• Requires High School diploma
• Jack Henry Xperience system (preferred, not required)

Nice To Haves

• Strong knowledge of Federal Regulations pertaining to bank deposits
• Jack Henry Xperience system

Responsibilities

• Analyze CIF and account level maintenance to ensure all bank and federal policies and regulations are adhered to.
• Communicate with Lines of Business to report account maintenance and documentation errors and inaccuracies.
• Proficiently review and leverage data through reporting performed by Quality Assurance.
• Maintain daily records for error tracking and timely resolution.
• Leverage Cognos Report Creation with proficiency.
• Perform various rate verifications
• Verify all deposit rate changes are correct on the bank website and intranet.
• Other duties as directed by the supervisor

Benefits

• Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results.
• Your personal and professional well-being—now and in the years to come—are important to us.
• Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program.
• In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED