Temporary Helpdesk Engineer

Forbes•Jersey City, NJ

65d•$40 - $45•Hybrid

About The Position

Forbes is an iconic global media brand that has symbolized success for over a century. Fueled by journalism that informs and inspires, Forbes spotlights the doers and doings shaping industries, achieving success and making an impact on the world. Forbes connects and convenes the most influential communities ranging from billionaires, business leaders and rising entrepreneurs to creators and innovators. The Forbes brand reaches more than 140 million people monthly worldwide through its trusted journalism, signature ForbesLive events and 49 licensed local editions in 81 countries. Forbes is seeking a Temporary Helpdesk Engineer, a hands-on technical support role within Forbes’ Corporate Technology team. This position is responsible for providing day-to-day technical assistance to employees, resolving hardware, software, and access issues, and supporting corporate systems that enable secure and efficient operations. Reporting to the Senior Manager, Cyber Security (Corporate Security) and working closely with the Infrastructure team, the Helpdesk Engineer will play an important role in maintaining system reliability, troubleshooting issues, and ensuring excellent user experiences across the organization. This is a temporary assignment. This position is hybrid, requiring regular in-office presence at our Jersey City, New Jersey headquarters at least three days per week.

Requirements

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience.
2–4+ years of IT support experience in a corporate or enterprise environment.
Proficiency in troubleshooting email systems, collaboration platforms, and identity/access management tools.
Strong understanding of account provisioning, password resets, and multifactor authentication troubleshooting.
Experience supporting network connectivity and wireless access in corporate environments.
Working knowledge of device management tools for Windows, macOS, and mobile operating systems.
Basic familiarity with endpoint protection and security awareness practices.
Strong customer service orientation, with the ability to communicate clearly and effectively with both technical and non-technical users.
Demonstrated ability to prioritize multiple tickets, manage time effectively, and follow up to ensure resolution.
Detail-oriented with excellent troubleshooting, documentation, and problem-solving skills.
Ability to work collaboratively with infrastructure and security teams on escalations and projects.
Technical Support Expertise – skilled in diagnosing and resolving user hardware, software, and network issues.
Customer-Focused Mindset – provides professional, empathetic support and ensures a positive end-user experience.
Analytical and Problem Solving – methodical and detail-oriented in identifying root causes and applying effective fixes.
Collaboration and Teamwork – works effectively with peers, infrastructure engineers, and other IT functions to resolve complex issues.
Communication Skills – clearly explains technical issues and solutions to non-technical users.
Adaptability – thrives in a fast-paced environment, adjusting to new technologies and priorities as needed.
Documentation and Process Discipline – ensures accurate recording of issues, resolutions, and system changes.
Continuous Improvement – identifies recurring problems and suggests process or system enhancements to prevent reoccurrence.

Nice To Haves

Relevant certifications (e.g., CompTIA A+, Network+, or equivalent) preferred.

Responsibilities

Respond to and resolve daily IT support tickets related to user access, devices, software, and network connectivity.
Provide technical assistance for email, collaboration tools, and identity access management, ensuring users can securely and efficiently perform their work.
Troubleshoot and resolve authentication and access issues, escalating complex identity or system problems to senior engineers as needed.
Assist with wireless and connectivity troubleshooting, ensuring reliable access across office and remote environments.
Support and maintain end-user devices, including setup, configuration, and deployment of updates and policies.
Contribute to mobile device management (MDM) tasks, including enrollment, compliance, and troubleshooting.
Collaborate with the Infrastructure team on system maintenance, patching, and monitoring initiatives.
Document solutions and maintain knowledge base articles to streamline recurring issue resolution.
Partner with internal departments to support technology requests and assist with onboarding and offboarding of employees.
Maintain a high level of professionalism, communication, and customer service in every interaction.
Assist in monitoring system alerts, reporting anomalies, and supporting incident response activities as required.
Participate in process improvement efforts, identifying ways to enhance efficiency, automation, and the overall user experience.