Helpdesk Coordinator

GE Appliances•Decatur, AL

1d•Onsite

About The Position

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together. The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together , we always look for a better way , and we create possibilities . Interested in joining us on our journey? As a Help Desk Coordinator supporting Decatur Plant Operations, you will work with the GE Proficy MES platform to help maintain, support, and enhance digital systems that improve production visibility and enable data-driven decisions in a LEAN manufacturing environment. In this role, you will assist with part traceability (genealogy), constraint analysis, and process monitoring, helping to ensure accurate data, reliable information flow, and strong system performance across factory operations.

Requirements

Basic understanding of industrial devices such as PCs, PLCs, barcode readers, vision systems, RFID, and label printers.
Basic understanding of manufacturing systems such as MES, FIS, HMI, or SCADA.
Familiarity with software tools or platforms to code solutions
General knowledge of network concepts, databases, data collection systems, or process monitoring tools.
LEAN manufacturing or Agile development.
Strong problem-solving and analytical thinking skills with attention to detail.
Customer-focused mindset with the ability to communicate effectively with users of varying technical backgrounds.
Eager to learn and grow technical expertise in digital technology.
Self-motivated and proactive, able to manage multiple tasks without supervision.
Effective written and verbal communication skills, able to collaborate within a cross-functional team.
Must be end-user and customer-service focused, with the ability to train and work with users with various levels of computer experience and ability.

Nice To Haves

1- 3 years' experience supporting or assisting with Manufacturing Execution Systems or related technologies
Previous experience in manufacturing or industrial environment.

Responsibilities

Work closely with the Digital Technology (DT) Site Manager to help implement, support, and other digital solutions that keep the plant running efficiently.
Collaborate with engineering, production, quality, and IT/OT teams to help deliver reliable, practical technical solutions in a dynamic manufacturing environment.
Assist with system setup, configuration, and testing for FIS/MES/ERP/DT initiatives, ensuring solutions follow established standards, procedures, and best practices.
Support project activities across the full system lifecycle, including gathering basic requirements, preparing documentation, performing configuration tasks, executing tests, and providing post-go-live support.
Help create user stories, change requests, support documentation, and process updates to clearly communicate changes and improvements in an Agile environment.
Assist in identifying, setting up, and maintaining MES/FIS hardware (e.g., terminals, scanners, shop-floor devices) to meet day-to-day operational needs.
Help identify and monitor key production and quality parameters within FIS to support process visibility and decision-making.
Support data collection, validation, and reporting activities to ensure accurate, reliable data for performance dashboards, KPIs, and continuous improvement projects.
Help create and maintain system documentation, training materials, and knowledge articles to enable consistent and sustainable support.
Assist in delivering user training and clear documentation on hardware, software, and DT processes so that plant personnel can use systems safely and effectively.
Work with the DT team on day-to-day operations, helping to troubleshoot and resolve technical issues while continuously building your technical and problem-solving skills.
Perform additional tasks and support special projects as assigned by senior members of the Digital Technology team, with opportunities to learn new tools and technologies.