Temporary Customer Service Represenative

Arizona Center for Youth Resources • Phoenix, AZ

1d • Onsite

About The Position

At Arizona Center for Youth Resources (ACYR), we build pathways to success through education, skill development, and employment opportunities that empower youth and adults to achieve self-sufficiency. Our team plays a vital role in fostering a culture of positivity, growth mindset, and hospitality. Through high energy educational activities and supportive services, we create a welcoming environment where youth and adults feel encouraged, respected, and motivated to achieve their goals. Every team member is responsible for building meaningful relationships and trust with students. These connections help ensure youth and adults remain engaged in their planned services to continue progressing toward their goals. In addition, our team serves as an important bridge to the broader community by actively demonstrating and promoting the mission of ACYR through collaboration, outreach, and service.
The Temporary Customer Service Representative plays a critical role in supporting students who may experience social or emotional challenges that interfere with their ability to succeed within an educational environment. This position focuses on providing responsive, student-centered support while helping to reduce barriers to engagement and academic progress.
The Temporary Customer Service Representative will assess student needs and provide assistance with initiating and completing phone outreach to both new and existing students. This includes guiding students through communication processes, helping them feel comfortable engaging with institutional resources, and ensuring they are connected to appropriate support systems.
Given the highly responsive nature of the role, the Temporary Customer Service Representative must effectively engage with students and their families in a timely, empathetic, and solution-oriented manner. A key responsibility includes conducting an initial assessment interview to identify each student's service preferences, immediate concerns, and potential challenges. This process helps tailor support strategies that align with the student's individual needs.
In addition, the Temporary Customer Service Representative will collaborate closely with the Project Implementation Specialist and the Adult Education Manager. Ongoing consultation is essential to ensure alignment with program goals, consistency in service delivery, and the effective implementation of support strategies. This partnership contributes directly to the overall success of the role and the outcomes for the students being served.
Overall, the position requires strong communication skills, adaptability, and the ability to quickly build rapport, while maintaining a structured and supportive approach to student interactions.

Requirements

• Utilizes positive youth development practices in all levels of work.
• Must be able to form connections with youth and families and have a compassionate understanding of the obstacles that opportunity youth may require.
• Must be willing to advocate for youth and families' needs and support.
• Must possess a valid Arizona Level II IVP Fingerprint Clearance Card issued by the Arizona Department of Public Safety.
• Must have a valid Arizona Driver License.
• Must have access to an insured personal vehicle and be able to use it for agency-related business as required by Arizona Center for Youth Resources (ACYR).

Nice To Haves

• Bachelors in related field or a minimum of 1 year experience in related field
• Experience working with opportunity youth
• Youth development, education, and workforce development are highly desirable
• Trained in trauma informed care, motivational interviewing, and crisis intervention
• Knowledge of community resources and support
• Bilingual fluent in Spanish and English
• Bicultural

Responsibilities

• Maintain prompt communication with students and families by meeting established response time standards for phone calls, emails, and follow-ups, ensuring timely support and engagement.
• Efficiently manage assigned outreach and support tasks, including documenting interactions, completing call activities, and coordinating follow-ups, while meeting expected volume and completion targets.
• Resolve student inquiries and support needs within established timeframes, ensuring minimal delays and reducing barriers to student engagement and success.
• Maintain consistent follow-up with students and families until concerns are fully addressed, ensuring cases are not left unresolved and are closed in a timely and accurate manner.
• Prioritize and manage multiple student cases effectively, using available resources and collaboration (including consultation with the Project Implementation Specialist) to accelerate resolution without compromising service quality.
• Develop strong, trusting relationships with students and families.
• Deliver courteous, empathetic, and respectful communication in every interaction, ensuring students and families feel heard, supported, and valued. Promote equitable and inclusive practice.
• Consistently meet or exceed established satisfaction benchmarks (e.g., survey feedback or follow-up responses) by effectively addressing concerns and providing clear, helpful guidance.
• Foster positive relationships through active listening, transparency, and reliable follow-through, helping to build trust and confidence in the support services provided.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees