Temporary Carrier Application Coordinator

Gravie•Minneapolis, MN

About The Position

Gravie is seeking a Temporary Carrier Application Coordinator to support the individual market application process and provide general administrative support to the Gravie Care team and ICHRA Operations team. Gravie's mission is to create health benefits that benefit small and midsize businesses and their employees, delivered by a diverse group of unique people. We encourage employees to be their authentic selves.

Requirements

Ability to work independently as well as a team to accomplish goals
Effective communication skills
Strong attention to detail

Nice To Haves

Prior experience working in the individual health plan market/industry

Responsibilities

Resolve and respond to incoming application generation requests and inquiries from Operations and Gravie Care Team within standard turnaround times
Build and refine application processes
Efficiently and consistently follow carrier-specific SOP (Standard Operating Procedures) for application submissions to health plans
Meet required deadlines with effective time management skills and the ability to balance competing priorities
Prepare and write application outreach templates and materials
Generate individual market member applications and send them to members or carriers
Review supporting documents from members and send them to carriers as needed
Monitor individual market member applications status with carriers and track status in activity database and customer relationship management software (CRM)
Cultivate strong third-party relationships as a point of contact for individual market carrier representatives for application support
Facilitate application related member or carrier outreach, as needed
Ensure member activity databases are kept up to date with contact information, policy information, and renewal data
Collaborate with other teams to triage escalated carrier or application situations
Assist with ongoing monitoring and maintenance of ancillary products, monthly membership database reconciliation, and monthly auditing for HRA products
Be willing to maintain a flexible work schedule based upon the needs of the business. This may include early morning, evening, or weekend hours during the Open Enrollment season.
Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented