Temporary Banker I - Saratoga Springs Region

Arrow Bank NA•Saratoga Springs, NY

3d•Onsite

About The Position

This role is temporary, but offers valuable experience, competitive pay, and the chance to be part of our Company. This is a great first step on the banking career ladder--many of our temporary Banker I grow into full-time roles, which can lead to branch management. As a Temporary Banker in our Saratoga Springs Region, you will be responsible for performing a variety of duties not limited to processing customer transactions, responding to inquiries for information, and assisting colleagues and supervisors with functions relative to the daily operation of the branch. This Position is 40 hours a week Monday-Saturday. Our branch hours range from 7:30am-6:30pm Monday-Friday and 8:00am-1:30pm Saturday. This position is throughout the summer.

Requirements

High School Diploma or GED required
Strong written and verbal communication skills, in English, with the ability to communicate confidentially, clearly, professionally, and confidently with customers, internal partners, management, and other stakeholders; bilingual is a plus
Demonstrated commitment to delivering high-quality customer service with a courteous, patient, and professional demeanor
Strong attention to detail and problem-solving skills with the ability to follow procedures
Proven ability to manage multiple tasks simultaneously while remaining aware of surroundings and priorities
Sound judgment, discretion, and a high level of integrity when handling confidential information
Proficiency in Microsoft Office applications (Word, Outlook, Excel) and ability to effectively learn and utilize department specific systems and software
Ability to remain in a stationary position, often standing, for prolonged periods of time
Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations
Ability to move, lift, carry cash bags, coin boxes, and branch equipment up to 30 pounds
Travel to various branches as needed; travel can be completed by car, public transportation, or other reasonable means. Ability to travel is required to maintain client relationships and support business objectives.
Ability to participate in rotational Saturday schedule to provide branch support

Nice To Haves

2 years of experience in customer service, cash handling, or retail sales preferred

Responsibilities

Processes transactions accurately and efficiently; follows proper cash handling procedures; balances cash drawer and adheres to established cash limits, buying and selling currency from the vault
Fields incoming customer service calls referencing knowledge of Company operations, products, services, and programs
Answers account and banking related questions such as interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies
Prevents and detects fraud by identifying counterfeit currency and monetary instruments, including cashier’s checks, money orders, and domestic/international wire transfers, following customer identity verification, adhering to check cashing and dual-control procedures
Performs daily reconciliation and maintenance for the ATM and processes night depository bags under dual control as assigned
Protects customer and Company resources by following security requirements such as executing branch opening and closing protocols ensuring branch safety
Identifies opportunities to provide additional products or services to generate client referrals; refers customers to partners when additional expertise is required
Promotes and demonstrates self-service banking options, including mobile applications, online banking, and ATM functionalities, to enhance customer convenience
Maintains an organized work area and performs administrative tasks such as filing, scanning checks, and organizing transaction receipts
Maintains up-to-date knowledge of and adheres to applicable federal regulations and Company policies and procedures