Temporary Associate
About The Position
The Salvatore Ferragamo Group is a global leader in the luxury industry, founded in 1927. Under the creative direction of Maximilian Davis, FERRAGAMO is offering a fresh perspective on Italian elegance and luxury, emphasizing uniqueness, exclusivity, style, creativity, innovation, and the quality craftsmanship of 'Made in Italy'. With over 4,200 employees and a network of 650 mono-brand stores, the Group is a leader in European, American, and Asian markets. In the United States, Ferragamo operates over fifty retail stores and utilizes high-end wholesale distribution channels. Ferragamo is certified as a Great Place to Work. This role is for a Temporary Associate at our Garden State Plaza location.
Requirements
- Caring, authentic trusted client advisor: an intuitive sales associate with a passion for style.
- Acting and thinking first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients.
- A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision.
- Being a master of storytelling and the art of asking engaging questions.
- Courageous with ideas and innovative in your approach, always ready to grow and learn.
- Computer knowledge to track inventory.
- Proficient English language skills; knowledge of second language preferred.
- Previous retail sales experience preferred, luxury retail experience a plus.
- Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents.
- Ability to effectively communicate with customers, peers, and management.
- Ability to communicate on the telephone with proper etiquette.
- Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.
- Ability to work as part of a team and take initiative independent of direct supervision.
Nice To Haves
- knowledge of second language preferred
- luxury retail experience a plus
Responsibilities
- Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.
- Actively promotes a positive work environment through teamwork and collaboration.
- Assist operations team by maintaining stock of designated area on selling floor and in stock room.
- Transform each client experience into magical moments by creating a hand-crafted experience, and engage in the selling ceremony that makes the client feel confident and energized.
- Cultivate a long-term authentic bond with clients by making them feel the experience is truly about them.
- Play an active role on the selling floor, and take action to ensure a memorable client experience, putting the client at the center of every decision. Demonstrate expert styling and brand knowledge.
- Promote cross selling to increase UPT sales metrics.
- Capture customer data in the company’s CRM database to connect with clients to maintain and develop relationships.
- Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the client.
- Sales—in person, telephone, email, etc.—which includes having the physical ability to wait on customers and fit them properly with shoes.
- Clearly understand company set KPI’s and exhibits the ability to identify strategies to enhance performance standards.
- Takes an aggregate approach to identify and recommend merchandise across all channels
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
