Temporary Associate

FERRAGAMO USA•Honolulu, HI

5d•Onsite

About The Position

The Salvatore Ferragamo Group is a world leader in the luxury industry, founded in 1927. FERRAGAMO is currently re-envisioning its Italian house with a bold new perspective on elegance and luxury, blending style, creativity, and innovation with the quality and craftsmanship of 'Made in Italy' tradition. With a global presence and over 4,200 employees, Ferragamo is a leader in European, American, and Asian markets. The company is certified as a Great Place to Work. We are seeking a Temporary Associate for our Royal Hawaiian Location. This role provides excellent and specialized customer service by creating emotionally enriched relationships with clients, developing and nurturing loyal client relationships through personal connections and CRM initiatives. The associate will manage and drive sales by understanding client desires and creating a hand-crafted experience to achieve optimal sales performance.

Requirements

Caring, authentic trusted client advisor: an intuitive sales associate with a passion for style.
Acting and thinking first of the client and their experience, with in-depth knowledge of the desires, needs and expectations of luxury clients.
A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision.
Master of storytelling and the art of asking engaging questions.
Courageous with ideas and innovative in approach, always ready to grow and learn.
Computer knowledge to track inventory.
Proficient English language skills.
Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents.
Ability to effectively communicate with customers, peers, and management.
Ability to communicate on the telephone with proper etiquette.
Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.
Ability to work as part of a team and take initiative independent of direct supervision.
Constant moving, talking, hearing, reaching, grabbing, carrying and standing for extended periods of time.
May occasionally involve stooping, sitting, kneeling, crouching, and climbing step stools.
Involves lifting of at least 20 lbs.
Regular and reliable attendance, normally 5-days a week.
Required to work a variety of hours, which may include mornings, evenings, and weekends, based on store needs.

Nice To Haves

Knowledge of a second language is preferred.
Previous retail sales experience preferred, luxury retail experience a plus.

Responsibilities

Demonstrate active leadership on the selling floor to drive individual and team objectives and be accountable for sales results.
Actively promote a positive work environment through teamwork and collaboration.
Assist operations team by maintaining stock of designated area on selling floor and in stock room.
Transform each client experience into magical moments by creating a hand-crafted experience and engaging in the selling ceremony.
Cultivate a long-term authentic bond with clients by making them feel the experience is truly about them.
Play an active role on the selling floor and take action to ensure a memorable client experience, putting the client at the center of every decision.
Demonstrate expert styling and brand knowledge.
Promote cross selling to increase UPT sales metrics.
Capture customer data in the company’s CRM database to connect with clients to maintain and develop relationships.
Think innovatively about how to improve and generate new ways of creating tangible value and magic for the client.
Engage in sales (in person, telephone, email, etc.), including having the physical ability to wait on customers and fit them properly with shoes.
Clearly understand company set KPI’s and exhibit the ability to identify strategies to enhance performance standards.
Take an aggregate approach to identify and recommend merchandise across all channels.