Temporary Associate

Tapestry•Oak Brook, IL

About The Position

The Temporary Associate serves as a trusted and knowledgeable advisor, helping customers select products that suit their aesthetic and lifestyle. The associate helps customers discover and express their personal style and demonstrates how Kate Spade products can complement their existing wardrobe. The role involves engaging customers, offering styling advice, supporting sales, and maintaining operational excellence, including stockroom organization and point-of-sale transactions. Associates are expected to work a flexible schedule to meet business needs, including nights, weekends, busy seasons, and high-traffic retail days such as public holidays. The position includes regular lifting of at least 25 pounds and occasional lifting of up to 50 pounds, as well as climbing, bending, kneeling, and maneuvering around the sales floor and stockroom.

Requirements

Professional selling skills and exceptional interpersonal and communication abilities.
Prior experience in a retail environment.
Ability to multitask, prioritize, and work collaboratively in a team setting.
Social media awareness and willingness to learn omni/virtual selling techniques.
English proficiency or local-language proficiency, as applicable to the market.
Ability to work a flexible schedule, including nights, weekends, busy seasons, and high-traffic retail days, including public holidays.
Ability to lift at least 25 lbs. regularly and up to 50 lbs. occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Responsibilities

Greet guests warmly and confidently, demonstrating strong product knowledge.
Listen actively and ask follow-up questions to understand customer needs.
Provide styling advice, suggest add-ons, and create complete looks.
Show customers multiple ways to wear products and encourage them to explore new styles.
Guide customers through purchase decisions and provide a seamless checkout experience.
Reinforce and celebrate customer choices and invite customers to return.
Drive results through strong customer connections and storytelling.
Demonstrate knowledge of the brand and product attributes across all categories.
Maintain operational excellence, including stockroom organization and POS transactions.
Give and receive feedback in an honest and constructive manner.