Consultant

Crosby Corporation • McLean, VA

20h

About The Position

Responsible for all Project release tracking and production support activities. Create and track all deployment tickets through the release cycle. Work with Project Team and Business Users to ensure all deployment artifacts are recorded prior to implementation. Track resolution of Production issues and failures. Report to higher management on Production Incidents and changes on a regular basis. Provide analytical report on all production activities. Ensure all production Incident tickets and Change Tickets are resolved in a timely manner. Interacting with development team for tracking/monitoring issue resolution. Responsibility includes 3-4 hours support during weekends.

Requirements

• Experience in Project release tracking.
• Experience in production support activities.
• Ability to create and track deployment tickets.
• Ability to work with Project Teams and Business Users.
• Ability to track resolution of Production issues and failures.
• Ability to report to higher management on Production Incidents and changes.
• Ability to provide analytical reports on production activities.
• Ability to ensure timely resolution of production Incident tickets and Change Tickets.
• Experience interacting with development teams for issue resolution.
• Availability to provide 3-4 hours of support during weekends.

Responsibilities

• Manage all Project release tracking and production support activities.
• Create and track all deployment tickets through the release cycle.
• Ensure all deployment artifacts are recorded prior to implementation by working with the Project Team and Business Users.
• Track resolution of Production issues and failures.
• Report to higher management on Production Incidents and changes on a regular basis.
• Provide analytical reports on all production activities.
• Ensure all production Incident tickets and Change Tickets are resolved in a timely manner.
• Interact with the development team for tracking/monitoring issue resolution.
• Provide 3-4 hours of support during weekends.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed