Temp Case Manager - Behavioral Health Services

Salt Lake County•Salt Lake City, UT

4d•Hybrid

About The Position

Provides direct client services by screening for program eligibility, maintaining close contact with clients, coordinating recovery support services, and linking them with community resources. This is a temporary position, considered 'At Will', FLSA non-exempt, and not eligible for County benefits. Employees in this role must work an average of 29 hours or less per week or 129 hours or less per month. They are not considered merit employees and can be terminated for any reason without notice or a pre-termination hearing.

Requirements

Bachelor's degree from an accredited college or university in Social Work, Psychology, Sociology, Social Sciences, Criminal Justice, or an equivalent combination of related education and experience.
Must pass a required background check through fingerprinting.
Must enroll in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.
Ability to work in a fast-paced environment and coordinate multiple tasks efficiently.
Ability to quickly respond to program changes and incorporate new knowledge into daily work activities.
Maintain cooperative working relationships with those contacted in the course of work activities.
Relate effectively with individuals and groups from varied backgrounds.
Act independently when appropriate.
Effectively apply general principles to specific situations.
Meet with clients in both office and community settings.
Coordinate and present at client, provider, and community meetings, including jails, prisons, and residential treatment facilities.
Maintain client files, records, and reports.
Apply analytical problem solving and make sound judgments and decisions.
Perform effectively in stressful situations.
Utilize relevant technology including all aspects of the voucher management system.

Nice To Haves

Knowledge of office technology.
Knowledge of social science fundamentals.
Knowledge of individual, family and community dynamics in regard to alcohol and drug misuse.
Knowledge of records retention policies and procedures.
Knowledge of Federal Confidentiality Regulations.
Communicate clearly and effectively, verbally and in writing, with individuals and groups.

Responsibilities

Screens clients for eligibility, orients clients to the program, assists clients in establishing their recovery service plan, and conserves the client’s limited benefit by ensuring proper budgeting of funds.
Maintains current client contact information and schedules at least bi-monthly contact with the client through face-to-face or electronic means.
Supports clients in making informed, independent choice of service providers.
Acts as a client advocate.
Links clients with existing community resources and tracks use of services authorized through vouchers; extends or shortens voucher authorization to maximize their recovery capital.
Monitors the effectiveness of recovery support services; verifies that authorized services are being utilized; authorizes additional services as needed; ascertains client satisfaction; documents case record and continues to evaluate if services are appropriate.
Communicates client progress, needs, and program engagement status with treatment providers and agencies, parole and probation officers, case managers, and other community entities.
Conducts outreach to community agencies to develop partnerships in order to increase program referrals and efficiency.
Facilitates and attends meetings with community partners to discuss program progress, develop strategies to improve and expand program, and coordinate services across agencies.
Ensures compliance with federal, state, and county grant requirements.
Trains providers to accept and bill for vouchers in the electronic voucher management system.
Reviews billing records, case management notes, and logs for discrepancies.
Performs administrative tasks, such as filing, answering phones, and greeting clients and visitors.