TEMP BPO Associate

NTT DATA Services • Lincoln, RI

1d • Remote

About The Position

As a Rep II, Operations, the TEMP BPO Associate supports Medicare members, prescribers, and providers by processing coverage-related requests through phone and fax channels. The role covers responsibilities across Medicare Part D and applicable Medicare Part B processes, following a modularized training model in which employees progressively learn, practice, and apply end-to-end skills before transitioning fully to production work.

The associate handles accurate case setup, review, outreach, documentation, and timely resolution of requests in accordance with Medicare guidelines, CMS-mandated timelines, and internal quality standards. The work combines inbound and outbound phone interactions with fax-based casework. This is a full-time, remote, non-exempt position requiring schedule flexibility based on business needs.

Requirements

• Strong attention to detail.
• Professional verbal and written communication skills.
• Ability to problem-solve in a highly regulated, fast-paced environment.
• Schedule flexibility based on business needs.

Responsibilities

• Process Medicare coverage-related requests through phone and fax channels.
• Support Medicare members, prescribers, and providers.
• Set up, review, and document cases accurately.
• Conduct outreach and resolve requests in a timely manner.
• Follow Medicare guidelines, CMS-mandated timelines, and internal quality standards.
• Handle inbound and outbound phone interactions and fax-based casework.
• Progressively learn and apply end-to-end skills through the modularized training model.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed