Teller (Client Services Representative), McKinley Avenue Banking Center, Mishawaka, IN

1st Source•Mishawaka, IN

1d•Onsite

About The Position

Provides individualized client service while handling daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures. This role involves processing financial transactions accurately, identifying client needs, promoting products and services, and building client loyalty. The Teller is expected to deliver exceptional customer service, follow established Bank policies, and participate in retail sales programs to meet goals. Additionally, they will balance their cash drawer, assist with banking center operations, and complete all required compliance training.

Requirements

One (1) or more years of customer or retail service experience preferred.
Cash handling experience preferred.
Ability to respond and assist clients with inquiries and/or problem resolution.
Customer service and sales oriented.
Careful attention to detail and time management.
Good listening and verbal and communication skills.
Good PC skills - ability to work in Windows based system essential.
Ability to cross-sell bank products and services.
Ability to work evenings and weekends based on banking center needs.
Ability to communicate in another language is a plus.
Good organizational skills.
Ability to work in a team atmosphere.
Ability to stand for prolonged periods of time.
Ability to protect the confidentiality/privacy of others as appropriate, as well as of company documents and records.
Ability to handle multiple tasks in a fast-paced environment.
High School Diploma/GED required.
Ability to travel to all banking centers; as well as other locations for meetings, projects, training and seminars (as needed).

Nice To Haves

One (1) or more years of customer or retail service experience
Cash handling experience
Ability to communicate in another language

Responsibilities

Processes financial transactions for clients accurately and efficiently.
Identifies client needs, promotes products and services, and refers clients to the appropriate bank colleague if needed.
Builds client loyalty and establishes client relationships.
Consistently delivers exceptional customer service to each and every client.
Follows established Bank policies, procedures and guidelines.
Participates in retail sales programs to help meet personal and banking center goals.
Actively participates in team meetings and participates in community projects and appropriate educational programs related to the position.
Balances cash drawer and assists banking center team in operational duties (e.g., balancing the ATM, vault and end of day work).
Responsible for the completion of all compliance training related to the position.
Understands all applicable laws and regulations that apply to the position and complies with the requirements.