Teller Part Time Southern Pines

Wells Fargo Bank•Southern Pines, NC

1d•Onsite

About The Position

Wells Fargo is seeking a part-time Teller to join its National Branch Network in Southern Pines, North Carolina. In this customer-focused, front-line role, the Teller supports customers’ everyday banking needs through in-branch interactions, accurately completing transactions and delivering a welcoming, reliable experience. The Teller is a primary customer contact and represents the branch through attentive service, care, and attention to detail. The role involves learning about customer needs, introducing helpful products, services, and digital tools, and connecting customers with a banker for more detailed product discussions. The Teller works with branch teammates to support daily operations and consistent customer service. Wells Fargo provides training, coaching, and a team-based culture, and describes the position as a starting point for retail banking skills and potential career growth. The schedule includes Saturdays. Visa sponsorship is not available for this position.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, or education.
Ability to work a schedule that includes Saturdays.

Nice To Haves

Experience in customer-facing roles, with attention to detail and the ability to accurately process transactions across multiple systems in a fast-paced environment.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and explain solutions clearly.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Cash-handling experience.
Ability to build accuracy, confidence, and consistency in customer transactions.
A professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and escalate concerns appropriately.
Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools.
Strong collaboration and relationship-building skills.
Organization and adaptability, with the ability to prioritize in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process routine transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to appropriate banking options, including digital tools, self-service options, or team members.
Build customer relationships, listen to understand everyday financial needs, and connect customers with relevant information, services, tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately, exercise sound judgment, and manage risk in accordance with policies and controls.
Communicate clearly, ask questions to clarify customer needs, and provide simple solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions and concerns, escalating more complex issues for timely resolution.