Regular Part-time Teller (42669)

SECURITY FINANCIAL BANK•Black River Falls, WI

4d•Onsite

About The Position

Under the direction of the Lead Teller, the Teller responds to routine customer inquiries in a competent manner, while building a friendly, professional customer service relationship. All Tellers are responsible to follow Bank procedure with respect to all teller transactions. The Tellers also identify and recommend products and services that will help the customer and refer customers to our other expert team members to learn more. The Regular Part-time Teller is scheduled to work 20-29 hours per week, Monday through Friday with rotating Saturday mornings.

Requirements

Minimum of High School Diploma or equivalent
Previous customer service and cash handling experience

Nice To Haves

Knowledge of bank products and services
Excellent customer service skills and the ability to work effectively and non-defensively with customers and staff members in order to provide superior customer service.
Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud.
Excellent listening, verbal communication, and phone etiquette skills.
Must be customer service driven with a high level of interpersonal skills to handle sensitive and confidential situations.
Knowledge of various federal regulations including Bank Secrecy Act, Right to Financial Privacy Act and Regulation E.
Possess the ability and strong desire to develop the “team” within the Bank.
Proficient computer skills including experience with Windows based applications (ability to navigate within multiple screens).
Ability to operate a variety of office equipment, including a multi-line phone system, PCs, printers, and scanners.
Previous cash handling or sales experience preferred.
Previous customer service experience preferred.

Responsibilities

Receive checking and savings deposits: verify cash and endorsements, verify proper identification for cash back, and issue receipts of deposit.
Examine checks deposited and determine proper funds availability based on regulation requirements completing Hold Notices when necessary.
Process savings withdrawals and close accounts at customer request.
Cash checks: verify endorsements and proper identification and ensure validity of checks presented.
Process change orders, night deposit and mail transactions according to the Bank’s procedure.
Wrap and bag coins.
Count and verify currency to sell.
Balance or assist in balancing the ATM, vault, coin machine, cash recyclers and dispensers according to branch procedure.
Replenish currency and coin as needed.
Place orders for checks and deposit slips as requested by customers and verifying that all customer information is up to date in our software and on new order.
Cross-sell bank products and services referring customers to the proper department for issues that cannot be resolved at the teller line.
Balance drawer daily, including frequent trial balancing for accuracy.
Answer customer inquiries (in-person and phone) regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.
Assist Lead Teller with retention of documentation for audit and internal control purposes.
Provide assistance to other departments and bank employees as needed.
Complete all assigned compliance training in a timely manner.
Follows all Bank policies, procedures, and regulations.
Other duties as may be assigned.