Teller - Lake Sumter

Seacoast Bank•The Villages, FL

3d•Onsite

About The Position

The Teller position at Seacoast Bank is responsible for building customer relationships, understanding their financial goals, and matching them with the bank's products and services. This role also involves processing financial transactions accurately and efficiently, adhering to all bank policies and regulatory requirements, and contributing to a positive and innovative work environment. Tellers are expected to participate in community events and collaborate with colleagues across the organization.

Requirements

High School diploma or equivalent required.
Minimum of 6 months cash handling experience required.
Demonstrate excellent communication (written and verbal) and interpersonal skills.
Able to work independently and exercise a high degree of initiative.
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

Nice To Haves

Minimum of 6 months previous experience in retail sales and/or financial services experience preferred.
Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.

Responsibilities

Prepare for various customer interactions and build rapport.
Utilize open and closed-ended questions to understand customer financial goals.
Match customer needs to Seacoast Bank products and services.
Explain Seacoast Bank products and services to customers.
Create and enhance relationships based on customer needs.
Ask for referrals from new and existing customers.
Exhibit good listening skills and speak clearly and persuasively.
Respond promptly to customer needs and requests for service.
Seek out appropriate people for complex financial matters.
Balance business needs with customer requests while managing potential risk.
Embrace new technology and stay updated on industry changes.
Foster an open environment that encourages idea generation and innovation.
Participate in community, charitable, or civic events.
Exhibit strong work ethics and teamwork.
Develop an introductory understanding of consumer deposit and lending products and processes.
Develop proficiencies in the outbound calling process.
Identify referral opportunities with internal business partners.
Observe presentations regarding banking products/services through networking events.
Develop a strong understanding of customer-facing technology and assist customers with self-service products/processes.
Process checks, cash, and negotiable instrument transactions.
Ensure branch adherence to AML/BSA requirements, audit procedures, operational procedures, dual control, security, Business Continuity, and other regulated banking requirements.
Assist in remediating audit/scorecard/QC deficiencies.
Resolve customer concerns in a timely, professional, and positive manner.
Escalate issues to the next level of authority as needed.
Balance cash drawer daily and monitor work for accuracy.
Follow instructions and respond to management direction to resolve customer objections and problems.
Adhere to Seacoast Bank’s Code of Conduct.
Follow all safety and security procedures.
May be assigned vault responsibilities.